Sierra Hann-Osuna

• Offered constructive feedback to clients to help reach goals.
• Developed relationships with clients to provide ongoing support and encouragement.
• Developed and delivered effective and engaging coaching sessions to improve performance.
• Assisted clients in setting and achieving personal and professional goals.
• Trained athletes in proper use of equipment for safety and maximum results.
• Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils and seating areas daily.
• Controlled line and crowd with quick, efficient service.

• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Resolved patient financial problems with guidance from documented guidelines and procedures.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
• Facilitated communication between patients and various departments and staff.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Knowledge with Epic Medical Softwear.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Compiled financial data in compliance with budget.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Interviewed, hired and trained staff associates to comply with company policies and procedures.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Analyzed and interpreted store trends to facilitate planning.
• Approved regular payroll submissions for employees.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

• Motivated and trained employees to maximize team productivity.
• Conducted root cause analysis in deficient areas to identify and resolve central issues.
• Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
• Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
• Handled administrative requirements, maintained records and submitted operational reports.

• Drove sales through companion animal adoptions and related product recommendations.
• Researched issues to obtain appropriate answers to customer inquiries.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Trained team members in successful strategies to meet operational and sales targets.
• Walked through department multiple times each shift to evaluate the health of each animal.

• Member of Sacramento City Softball

Resumes available upon request