Sierra V. Jones
Milwaukee,WI
Summary
Focused pre-medical, bilingual, graduate student, and organ procurement family support specialist with proven track record of success in contributing to successful running of clinical laboratories, healthcare centered verbal translation, family and grief support, and donation advocacy conversations. Gifted community and social services leader with demonstrated skills in social justice, global, community health activism, and program coordination. Dedicated to public opposition to health inequity issues and adept at teaching youth important academic and health skills. Able to quickly resolve issues, experienced in de-escalation response strategies and reintroducing calm to emotionally-charged crisis situations, handle conflicting priorities, and remain flexible while striving to exceed organizational goals. All with the goals of increasing medical knowledge and broadening multicultural awareness with the goal of becoming a board certified surgeon.
Overview
8
8
years of professional experience
Work History
Family Support Specialist
Versiti Organ Procurement Organization
01.2023 - Current
- Enhanced family well-being by providing comprehensive support services and resources during crisis events.
- Connected families with appropriate community resources for financial, emotional, grief, and educational assistance.
- Developed personalized service plans for each family to address their specific needs and goals.
- Enhanced organ procurement processes by streamlining communication channels between hospitals, donor families, and organ donor registry.
- Managed high-stress situations effectively, ensuring timely organ retrieval and transportation to designated facilities.
- Promoted donor awareness through community outreach initiatives (specifically Spanish speaking communities and communities of color), and public education campaigns.
- 45 hours/week
Home Care Specialist
Iris Home Health Care
03.2016 - Current
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to provide healthcare services and promote continuity of care.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Administered prescribed medications under direction of physician.
- 3 hours/week
Crisis Text Line Volunteer
Crisis Text Line
04.2023 - Current
- Managed high-stress text exchanges effectively, utilizing active listening and problem-solving skills.
- Improved texter experience by providing empathetic listening and support during crisis situations.
- Maintained up-to-date knowledge of crisis intervention techniques through ongoing professional development.
- Provided appropriate referrals to community-based resources for texters seeking additional support or services.
- Established trust with diverse texter populations by demonstrating cultural sensitivity and inclusivity during all interactions.
- 4 hours/week
Pharmacy Technician
Walgreens
06.2021 - 09.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed Rapid-NAAT and PCR COVID-19 testing on patients and completed the test for results.
- 12 hours/week
Sterilizer Monitoring Service Laboratory Assistant
Marquette University
01.2021 - 09.2021
- Tracked collected specimens by initialing, dating and noting times of collection.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Identified microorganisms present in spore strip samples and cultivated strains to support clinical diagnostics.
- 4 hours/week
Global Brigades Marquette University Volunteer
Marquette University
10.2019 - 05.2022
- Empowered target communities to develop support for health inequity and financial literacy.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Traveled to Panama (2019), Honduras (2021)
- 2 hours/week
AmeriCorps: 414 Fellows
AmeriCorps Program
08.2021 - 05.2022
- Worked with NextDoor program to help cultivate young minds and create a want to further their education.
- Conducted research on the importance of sculpting the schema of children aged 2-5.
- Led reflections on the past week's meaningful work in the classroom and community.
- Engaged in communication training, data management, building curriculum, and engaged in conflict resolution training
- Ended the program with 305 hours of service
- 14 hours/week
Spanish Teacher
Futura Language Professionals
08.2019 - 12.2019
- Led two classes of kindergartners and first grade students twice a week in understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
- Immersed students in unfamiliar cultures by devising hands-on activities.
- 4 hours/week
Bartender
Harbor House
05.2022 - 01.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- 30 hours/week
Lead Bartender
Dave And Busters
01.2022 - 10.2022
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- 15 hours/week
Education
Master of Arts - Spanish Literature And Language
Idaho State University
Pocatello, ID12.2024
Bachelor of Science - Honors Biomedical Sciences
Marquette University
Milwaukee, WI05.2022
Bachelor of Arts - Spanish For The Health Professions
Marquette University
Milwaukee, WI05.2022
Skills
- Lab Result Analysis Assessments
- Filling Prescriptions
- Dispensing Medications
- Legislation Writing
- Community organization
- Research
- Multicultural Sensitivity
- Problem-solving aptitude
- Trauma Informed Care Framework
- EMR Software
- Explaining Complex Diagnoses: Brain Death
- Spanish Fluency
Websites
Accomplishments
Received Robin Curtis Award for Leadership from Marquette University's College of Health Sciences
Languages
Spanish
Native or Bilingual
Timeline
Crisis Text Line Volunteer
Crisis Text Line
04.2023 - Current
Family Support Specialist
Versiti Organ Procurement Organization
01.2023 - Current
Bartender
Harbor House
05.2022 - 01.2023
Lead Bartender
Dave And Busters
01.2022 - 10.2022
AmeriCorps: 414 Fellows
AmeriCorps Program
08.2021 - 05.2022
Pharmacy Technician
Walgreens
06.2021 - 09.2022
Sterilizer Monitoring Service Laboratory Assistant
Marquette University
01.2021 - 09.2021
Global Brigades Marquette University Volunteer
Marquette University
10.2019 - 05.2022
Spanish Teacher
Futura Language Professionals
08.2019 - 12.2019
Home Care Specialist
Iris Home Health Care
03.2016 - Current
Master of Arts - Spanish Literature And Language
Idaho State University
Bachelor of Science - Honors Biomedical Sciences
Marquette University
Bachelor of Arts - Spanish For The Health Professions
Marquette University
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