Sierrian Curtis
Dallas
Summary
Contact center professional building Call Center Representative capability through phone and live chat support. Answers high-volume inquiries in under 4 minutes, processes payments, and documents customer details accurately to keep queues moving and handoffs clean. Comfortable in fast-paced environments where clear communication and speed matter.
Overview
9
9
years of professional experience
Work History
Associate Claims Adjuster
Allstate-CMS
Richardson, TX
11.2024 - 07.2026
- Reviewed claim files and verified supporting information before moving cases through the adjustment process.
- Explained claim status, next steps, and required documentation to policyholders by phone and chat.
- Documented conversations, decisions, and case updates in clear notes to support consistent claim handling.
- Applied claim guidelines to assess coverage details and determine appropriate next actions for each file.
Customer Care Associate
Target
Remote
03.2022 - 09.2024
- Supported 30-40 customer interactions per day across phone and live chat while delivering clear, professional service.
- Processed online orders and guided customers through placement steps with accurate, timely support.
- Handled customer inquiries by phone and live chat, translating questions into practical order assistance.
- Processed customer payments and maintained accurate transaction details during each interaction.
- Entered detailed customer and order information with consistent accuracy and attention to record quality.
- Reinforced service consistency by managing fast-paced inquiries while keeping communication courteous and organized.
Customer Service Representative
Alliance RX / Walgreens Prime/ Irving
Irving
05.2018 - 09.2021
- Processed mail order prescriptions for specialty medication, supporting accurate prescription data entry and timely fulfillment.
- Served as a liaison among patients, providers, insurance companies, and Walgreens storefront pharmacy to coordinate issue resolution.
- Verified insurance benefits and supported prior authorization processing to clarify coverage before prescription fulfillment.
- Applied HIPAA knowledge and medical terminology to communicate clearly and protect sensitive patient information.
- Managed phone and chat inquiries with consistent service, supporting patients across prescription and insurance questions.
Customer Service Representative
United Healthcare
North Richland Hills, TX
09.2017 - 04.2018
- Provided courtesy calls to United Healthcare members and informed patients when prescriptions were ready for pickup.
- Called in RX refills through conference calls with pharmacies and relayed prescription details accurately.
- Served as a liaison between members and pharmacy staff to resolve routine prescription questions.
- Entered detailed member and prescription information while applying HIPAA knowledge to protect sensitive records.
Education
High School Diploma - undefined
Justin F Kimball High School
Dallas, TX01.2018
Skills
Phone and chat call center experience
Medical terminology
Mail order pharmacy
HIPAA knowledge
State specific credentialing experience
Disclaimer
References upon request
Timeline
Associate Claims Adjuster
Allstate-CMS
11.2024 - 07.2026
Customer Care Associate
Target
03.2022 - 09.2024
Customer Service Representative
Alliance RX / Walgreens Prime/ Irving
05.2018 - 09.2021
Customer Service Representative
United Healthcare
09.2017 - 04.2018
High School Diploma - undefined
Justin F Kimball High School