Joshaib Suneel
Garland,TX
Summary
Proven Associate Claims Adjuster with a strong background in customer relations and claims investigation, honed at Pilot Catastrophe. Excelled in enhancing customer satisfaction and efficiently managing high-volume caseloads. Skilled in Microsoft Excel and adept at maintaining professionalism under pressure, achieving significant improvements in customer loyalty and operational efficiency.
Claims professional with strong focus on team collaboration and achieving results. Proven ability in evaluating and processing claims, ensuring compliance with regulations, and negotiating settlements. Reliable and adaptable, able to meet changing needs while maintaining high standards. Skilled in analytical thinking, effective communication, and conflict resolution.
Overview
5
5
years of professional experience
Work History
Associate Claims Adjuster
Pilot Catastrophe
Richardson, TX
01.2023 - 01.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing clear explanations of claim decisions.
- Achieved target performance metrics by prioritizing tasks effectively and managing caseloads efficiently.
- Expedited settlements by negotiating fair resolutions between policyholders and claimants.
- Ensured data privacy and security by adhering to company policies for handling sensitive information during the claims process.
Inbound Customer Service Representative
Service Experts
Richardson, TX
07.2021 - 12.2022
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Resolved complaints to satisfy customers and encourage future transactions.
Customer Service Representative
Goldman Sachs Headquarters
Plano, TX
08.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Evolution Academy
Richardson, TX04-2017
Skills
- Claims investigation
- Inbound sales
- Customer relations
- Motivational skills
- High-volume call centers
- Microsoft Excel
- Highly motivated
- Texas claims adjuster license
Languages
Hindi
Native or Bilingual
Punjabi
Professional Working
Urdu
Native or Bilingual
Timeline
Associate Claims Adjuster
Pilot Catastrophe
01.2023 - 01.2025
Inbound Customer Service Representative
Service Experts
07.2021 - 12.2022
Customer Service Representative
Goldman Sachs Headquarters
08.2019 - 12.2021
High School Diploma -
Evolution Academy