Rayfe Dominguez
Odessa
Summary
Dynamic, talent-focused professional with over 15 years of progressive leadership and operational expertise in the insurance, military, and financial services sectors. Proven track record in mentoring employees, driving performance development, leading impactful training initiatives, and enhancing workforce operations. Recognized participant in USAA's prestigious Leadership 4 All program, demonstrating a commitment to inclusive leadership. Recently earned a Bachelor's degree from Grand Canyon University and eager to leverage skills as a Talent Advisor II to align employee development with organizational performance objectives.
Overview
19
19
years of professional experience
Work History
Associate Claims Adjuster
USAA
Tampa, FL
01.2023 - Current
- Selected and currently participating in the Leadership 4 All program.
- Acting MCO for multiple months.
- Mentor new employees on multiple express teams.
- Created Training Guides for the express department.
- Host Team Meetings.
- Provide up to date Team Metrics
- Investigate liability and applies appropriate coverage, evaluates, negotiates, and settles high volume and low complexity auto claims such as comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental coverages for repairable vehicles.
- Resolve claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
- Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
- Collaborates and set expectations with external and internal business partners to facilitate claims resolution.
- Apply developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal business partners to facilitate claims resolution.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Bilingual TRV
ID.me
Tampa, FL
06.2021 - 01.2023
- Selected for Temp Project STR 4/22 – 5/22
- Provide timely, accurate, and efficient service to id.me members via video chat.
- Verify member identification and follow verification procedures.
- Work with members to troubleshoot verification issues and provide a working solution.
- Assist in documentation and playbook updates, as necessary.
- Evaluate & give feedback to trainees and answer questions from peers.
- Work with members to troubleshoot verification issues and provide a working solution.
- Assist in documentation and playbook updates, as necessary.
- Responsible for supporting Team Leads & peers.
- Escalate calls & report fraud.
- Completed weekly Multilingual TRV audits.
- In charge of daily attendance.
- Assist Team Leads & management as needed.
- Support Team Leads with calls assignment in the Multilingual channel.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
SSG (E-6) 88M30
ARMY
Various
10.2012 - 05.2021
- Trained, mentored & developed soldiers to become future leaders.
- Provided monthly and quarterly job performance evaluation.
- Load Planner for retrograde equipment from Afghanistan to the US.
- Organized and executed Weekly and Monthly Training.
- In charge of Logistics Operations for multiple missions.
- Provided security at multiple entry control points.
- Airfield, Motor Transport Operations Supervisor.
- Completed Basic Leader & Advance Leaders courses.
New Business Processor
GWN Securities
Palm Beach Gardens, FL
02.2007 - 09.2012
- Processed high volume of securities and financial data orders.
- Modified, update & processed existing insurances to reflect any changes requested by clients.
- Provide quality control on multiple processes.
- Read & understand securities agreements and make notations for principals.
Education
AA - Business IT
Remington College
Tampa, FL01-2004
Bachelor of Science - Human Resources Management
Grand Canyon University
Phoenix, AZ03-2025
Skills
- Bilingual/ Spanish Interpretation/Translation
- Knowledge of Special Operations Unit that includes communications, land navigation and skill in weaponry
- Microsoft XP Word, Excel, Outlook & Access
- Completed Combat Life Saver course Advance Leaders Course
- Claims investigation
- Customer service
- Problem-solving
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate Claims Adjuster
USAA
01.2023 - Current
Bilingual TRV
ID.me
06.2021 - 01.2023
SSG (E-6) 88M30
ARMY
10.2012 - 05.2021
New Business Processor
GWN Securities
02.2007 - 09.2012
AA - Business IT
Remington College
Bachelor of Science - Human Resources Management
Grand Canyon University