Daija McGregor
Tampa,FL
Summary
Caring professional dedicated to helping others achieve progress toward goals and meet specific needs. Offers background leading successful youth programs, with proven success in building relationships, working with vulnerable populations, and providing guidance and support. Skilled in creating and facilitating engaging environments to foster collaboration and personal growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Claims Adjuster
USAA Insurance
01.2023 - Current
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Documented all investigation activity and presented reports to management.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Pharmacy Clerk
Humana
11.2022 - 01.2023
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted customers with selecting cost-effective medications in line with health coverage.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Financial Representative
Concentrix
05.2021 - 11.2022
- Received customer applications and followed up with clients to obtain missing information before submission.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Handled incoming payments and outgoing disbursements.
Billing Specialist
Charter Communications, Spectrum
11.2018 - 04.2020
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
Youth Care Worker
Gentlemen's Quest Tampa
04.2021 - 07.2021
- Completed clear and concise documentation of youth behavior and actions.
- Liaised with parents of youth and community leaders to organize youth empowerment programs and activities.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Evaluated needs of youth and outlined measures to address.
- Supported individuals dealing with mental health and emotional issues.
- Designed safe and supportive environment for clients to discuss issues.
- Developed treatment plans to help clients build self-confidence and resilience.
- Provided education on mental health topics and resources to clients.
Youth Group Leader
Grace Family Church
03.2018 - 07.2018
- Assisted with fundraising activities.
- Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
- Mentored and coached youth in developing communication, problem-solving and decision-making skills.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
Education
Bachelor of Science - Behavioral Health Sciences
University of South Florida
Tampa, FL05.2022
Associate of Arts - Psychology
Hillsborough Community College
Tampa, FL05.2019
Skills
- Empathy and Compassion
- Analytical Thinking
- Continuous Learning
- Program Planning
- Conflict Resolution
- Stress Management
- Youth Enrichment
- Relationship Building
- Teamwork and Collaboration
- Cultural Competency
Certification
Mental Health First Aid (2019)
Timeline
Associate Claims Adjuster
USAA Insurance
01.2023 - Current
Pharmacy Clerk
Humana
11.2022 - 01.2023
Financial Representative
Concentrix
05.2021 - 11.2022
Youth Care Worker
Gentlemen's Quest Tampa
04.2021 - 07.2021
Billing Specialist
Charter Communications, Spectrum
11.2018 - 04.2020
Youth Group Leader
Grace Family Church
03.2018 - 07.2018
Bachelor of Science - Behavioral Health Sciences
University of South Florida
Associate of Arts - Psychology
Hillsborough Community College