Siffaddin Assad
Coppell
Summary
Dependable and detail-oriented professional with experience in security, tenant services, and banking. Skilled in customer service, cash handling, safety monitoring, and conflict resolution. Strong communication and problem-solving abilities, with proficiency in Microsoft Office and EYC systems. Committed to maintaining a safe, organized, and efficient environment while providing excellent service to clients, tenants, and team members.
Overview
6
6
years of professional experience
Work History
Security Supervisor
Garda Security
Coppell
01.2025 - 11.2025
- Oversaw building safety and handled day-to-day security issues as they came up.
- Provided tenant support, helping residents and visitors with access, directions, and basic assistance.
- Managed the sign-in desk, checking in guests, verifying IDs, issuing badges, and making sure only approved people entered the building.
- Responded to and documented incidents, including a case involving an aggressive individual (spinning, spitting, yelling), keeping the situation under control and completing the proper report.
- Stayed in communication with the team and followed standard safety procedures to keep operations running smoothly.
Tenant Services Security Officer
Five Star Security, Inc
Jacksonville
01.2023 - 12.2024
- Provided on-site support to tenants and visitors, assisting with access, directions, and general inquiries.
- Managed the sign-in desk, checking in guests, verifying IDs, and issuing badges.
- Patrolled the property to ensure safety and security of tenants, staff, and assets.
- Responded to incidents and conflicts professionally, documenting events and reporting to management.
- Collaborated with the security team to maintain smooth daily operations and enforce building rules.
- Assisted with minor administrative tasks, such as logging incidents and maintaining daily reports.
Bank Teller
First Bank
Irving
01.2020 - 01.2023
- Assisted customers with deposits, withdrawals, and account inquiries, ensuring accuracy and efficiency.
- Processed cash, checks, and electronic transactions while following bank policies and security procedures.
- Provided excellent customer service by answering questions, resolving issues, and explaining banking products.
- Balanced cash drawer daily and maintained accurate transaction records.
- Identified and reported suspicious activity in accordance with bank security protocols.
- Supported team members with administrative tasks and contributed to smooth branch operations.
Education
High School Diploma -
Monarch High School
Florida 01-2020
Skills
- Customer Service – assisting tenants, visitors, and bank clients professionally
- Attention to Detail – monitoring security, handling cash, verifying IDs, documenting incidents
- Conflict Resolution – de-escalating aggressive situations and resolving disputes calmly
- Communication Skills – interacting clearly with team members, tenants, and customers
- Problem Solving – responding quickly to security issues, customer concerns, and operational challenges
- Cash Handling & Accuracy – processing bank transactions accurately and responsibly
- Safety & Security Awareness – patrolling, monitoring cameras, and maintaining a secure environment
- Teamwork & Collaboration – working with coworkers to maintain smooth operations
- Record Keeping & Reporting – logging incidents, maintaining reports, following procedures
- Time Management – prioritizing tasks during busy shifts
- Microsoft Office (Word, Excel, Outlook, PowerPoint) – professional use for reports, logs, and communications
- EYC – experience using internal/external systems for security or banking operations
Timeline
Security Supervisor
Garda Security
01.2025 - 11.2025
Tenant Services Security Officer
Five Star Security, Inc
01.2023 - 12.2024
Bank Teller
First Bank
01.2020 - 01.2023
High School Diploma -
Monarch High School