SIFTE H FAROOQUI
Alpharetta,USA
Summary
Accomplished IT professional with 15+ years of experience and a Master’s in Computer Science, delivering expertise in performance monitoring, enterprise infrastructure support, QA testing, deployment, and performance engineering. Proficient in industry-leading tools, including Dynatrace, HP LoadRunner, VUGen, BAC/BSM, SiteScope, and CA solutions (Wily Introscope, APM, CEM, Spectrum, eHealth), with a proven record of optimizing application, API, and server performance. Worked on the Paysecure payment domain and other teller systems. Highly skilled in MS Access, SQL, Oracle database development, analysis, capacity planning, and scripting, complemented by three years of Business Analyst experience and formal training in project management, and recognized for strong analytical skills, attention to detail, technical leadership, and a collaborative, results-driven approach.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sr. QA and Monitoring Engineer
FISERV Corp
Alpharetta, Georgia
02.2020 - 07.2025
- Executed comprehensive monitoring of QA, CERT, CAT, and Sandbox environments utilizing best practices.
- Leveraged Dynatrace for MUX URL and API application monitoring, generating metrics charts and dashboards.
- Conducted synthetic transactions to evaluate application performance for Paysecure V2 banking system.
- Established alerting and notification systems for stakeholders to ensure prompt breakdown triage.
- Performed weekly manual and automated deployments with PowerShell scripts in collaboration with development teams.
- Enhanced productivity in Scrum and Agile environments while training team members on Dynatrace.
- Accessed Cert/QA servers via CyberArk and RDP for investigations and IIS configurations.
- Created change requests and managed SQL script modifications through ServiceNow, addressing coding defects.
Business/IT analyst
Entrepreneurial venture Companies
North GA
01.2018 - 01.2020
- Worked in the lending and mortgage banking sector for short assignments.
- Completed flow diagram of the system, Integration, and management according to the business perspective and suggested/studied new and efficient management models of APIs and application lending components.
- In another project, help the communication company with easy access to customers and monitor the URLS by Dynatrace for better productivity and analysis.
- Created reports and contacted customers for communication and other sales issues regarding IT Apps.
System Engineer/Business Analyst
First Data
Atlanta, GA
01.2015 - 01.2018
- I worked closely with project owners and users to validate and document the business needs, objectives, scope, impact studies, alerts, and documented complete solutions.
- I managed processes on each project and ITSR. (Worked 50% as a Business Analyst and 50% as a System Engineer):
- Performed and created QA test plans, cases, and scripts for performance and load testing with HP LoadRunner and generated reports for application response time and critical matrices for deployment of critical applications.
- Communicated with stakeholders regarding specifications, documented functional and non-functional requirements for business, and facilitated solutions according to SLAs in an agile environment.
- Created customer and management requirements, training, architectural, and maintenance documents, and performed QA tests for synthetic application monitoring.
- Made requirements solutions and reports, contributed to upgrading 3000 production servers for the latest Splunk version, and performed discoveries through CA Spectrum for 10000 servers.
Monitoring Engineer
Bank of America as Tata Consultant
Atlanta, GA
01.2013 - 01.2015
- Managed, designed, supervised, and created all the elements of CA Wily Introscope and APM monitoring.
- Worked with CA monitoring tools like CA Spectrum, eHealth, ARGO Teller systems, Interscope/APM, agents, and similar tools.
- Created and investigated financial application monitoring requirements, including the system's matrices, alerts, dashboards, and continuous coordination with UNIX/WebLogic and WebSphere administrators.
- Worked with HP LoadRunner and created VUgen scripts for profiles.
- Managed application documentation and transaction flow diagrams.
- Frequently interact with business analysts and integrate business knowledge and functional priorities.
- Created scenarios and test cases for monitoring projects.
- Performed programming for designing the Java Classes and methods into PBDs (Probe Builder Directives) files for the installations in JVMs and Introscope agents and coordinated the deployment tests and QA.
- Worked in Splunk.
- Manage, assist, and provide production support for IT projects and activities related to Introscope and its associated applications, third-party applications, and power packs.
- Completed the Sysedge, NSM, and CA VAIM, Spectrum utilization for migration of 500 servers, created their templates in VAIM, and ran scripts deployment in VAIM and HP OMDB Opsware.
- Worked on accurate (RUM) real user monitoring and generated metrics and reporting at Dynatrace.
Monitoring Engineer
Fiserv Corporation
Norcross, GA
01.2011 - 01.2013
- Deployment, configured, operations monitoring CA Tools Wily Introscope, and maintain and support APM 9.1.
- CA Wily CEM (RUM), TIM, Super-agent with Multiport Collector, Wily Agents.
- I performed agent installations on app servers for WebLogic and .NET applications in CA Wily APM 9.1, with a focus on financial applications.
- Created dashboards, Alert schemes, and metric grouping.
- Also, coordinate with UNIX and WebLogic administrators.
- Manage IT projects in the ETG department using MS Project.
- Made PBD scripts for deploying on the agents used for monitoring purposes.
- I used the UNIX command to configure/update the profile files for CA Introscope Mom.
- Did operations and monitoring of critical financial and banking applications for banks and credit unions.
- Created and analyzed the HP LoadRunner Test reports to monitor deployment decisions for all financial applications.
- Worked on SNMP trap configurations, prepared and tested, and analyzed design requirements.
- Using Remedy, CA Spectrum, eHealth, SysEdge, and NSM/VAIM to obtain SNMP Traps for the departmental Portal.
- Monitoring and reviewing the progress and accuracy of work, and evaluating the results.
- Migration was performed on 100 agents from the non-prod environment to the CA APM 9.1 Prod environment using the HPSA tool.
Monitoring Engineer/Analyst
EQUIFAX INC
Atlanta, GA
01.2009 - 01.2010
- Worked in the IT Tactical Operations department, monitoring infrastructure, applications, and servers.
- Monitored applications through CA Wily Introscope & CA Wily CEM, as well as HP BAC and HP SiteScope, which provided matrices, increasing IT application performance and availability to 99.98%.
- Used HP Open View Asset Center to create hardware availability reports and monitor the infrastructure applications.
- Worked on the audits and security stuff for the application users.
- Performed Application monitoring 24/7 on-call rotation and did deep-down analysis and triage for application breakdown through CA Wily Introscope Enterprise Manager.
- Monitor and use CA Wily Introscope for eight months, making dashboards, generating reports and graphs, and analyzing application latency.
- I worked on Cognos and asset management, developing reports and dashboards.
Tools, BAC/ VUGen Specialist, and Business Analyst / Consultant Engineer
ARTECH INFORMATION SYSTEMS (IBM / CapitalOne)
Richmond, VA
01.2008 - 01.2009
- Worked with IT monitoring tools, including HP BAC, HP SiteScope, and HP LoadRunner (VUGen).
- I increased the visibility, availability, and performance of the 45 critical applications up to 99.99%.
- Created 150 application monitoring profiles for HP BAC 7.0, 7.5, and scripts with VUgen 9.10.
- Different HP SiteScope monitors for the application’s URLs and Databases.
- Implemented, created, and documented the business SLAs, CIs, and views from CMDB and HP BAC.
- Worked and performed as a BA with customers, making profiles, gathering all types of requirements, collecting and analyzing the requirements, and managing and documenting projects.
- Worked as a Performance testing and BA to evaluate all the monitoring requirements for financial applications and used VUgen scripts for HP BSM repository and profiles.
- I also worked with HTML, XML, and Basic JavaScript for web applications.
- Worked in Agile and testing under HP tools.
Infrastructure Tools and Systems Support / IT Manager/Analyst
AT&T MOBILITY (BELLSOUTH APP TECH, BS, SBC, CINGULAR W/LESS)
Atlanta, GA
01.1997 - 01.2008
- Worked as an IT Manager/Analyst supporting/QA for IT Infrastructure applications, designed and created a support database, plus document repositories.
- Monitored critical applications through IT monitoring tools.
- Created departmental Projects for IT projects/resources/databases, created the modular system for Infrastructure monitoring through the ITIL, and increased performance efficiency by up to 99.98%.
- Involved in the design, management, and administration of various SharePoint websites, portals, and assets.
- I am a manager and co-coordinator for senior-level management reports, customer information, and utilization.
- Controlled, maintained, administered, and upgraded over 200 BPM stations and created a supporting database.
- Added 3000 servers on SiteScope to monitor Ping and Patrol checks in Splunk.
- Created the UNIX scripting for Ping and Patrol, supported Production IT Operations.
- Performed Business Monitoring and QA using HP BAC, Netcool, NetIQ, HP SiteScope, and HP LoadRunner.
- Worked on Agile methodology and used the automated HP LoadRunner tool and VUgen scripts for QA testing, monitoring, and testing the communication and financial applications.
- Assisted in database administration and monitoring the SQL Server 7.0 platforms using Windows NT 4.0 and SQL Server tools for production and automation by UNIX and SQL scripts to facilitate server administration.
Consultant /System Engineer
McKesson, with MODIS Consultant
Alpharetta, GA
01.2011
- Used/worked in HP BAC/BSM 9.0/HP SiteScope 10.10/11.0 to migrate BAC and SIS monitors from the existing system to the new HP BSM 9.01 system and environment.
- Creating business analysis for applications and availability performance monitoring, plus migration.
- Used HP VUgen scripts to make the profiles of 16 new medical /pharmaceutical applications to upload to the script repository for synthetic transactions and reports in testing and production environments.
- Performed and created VUGEN scripts using different LoadRunner protocols.
System Engineer III
WASTE MANAGEMENT with AJILON Consultant
Houston, TX
01.2010
- Worked on ten critical applications, monitoring through HP Tools like SiteScope 10.10 and HP BAC 8.03, and created 51 profiles from the latest LoadRunner/VUgen (Ver. 9.50) in Citrix and other protocols.
- Created views of Dashboard, HP SiteScope/HP BAC monitors, deployment, and tested the critical WM commercial applications for recycling and energy sectors.
- I did some HP LoadRunner Controller and VUgen scripts for the organization's application.
Education
Scrum Master Certification -
Georgia Tech Continuing Education
GA01.2019
Management Professional Certification Course - Project Management
Kennesaw State University
GA, USA01.2009
Master of Science - Computer Science
Kennesaw State University
Kennesaw, GA01.2000
BS - Mechanical Engineering
NED University of Engineering and Technology
01.1984
Skills
- Application monitoring
- Performance testing
- API management
- SQL scripting
- Dynatrace utilization
- Requirement analysis
- Agile methodologies
- Data reporting
- Project coordination
- System performance analysis
- System documentation
- Configuration management
- SLA management
- Application performance management
- Customer support
- Alert management
- Database monitoring
- Network troubleshooting
- ITIL framework
- Data visualization tools
- Security monitoring
- Technical reporting
- Relationship building
- Mechanical aptitude
- Production support
- Mechanical Knowledge
Phone
cell, (404) 375-3934
Professional Development
- ITIL Foundation Certification course completion, Equifax Inc., 2010
- ORACLE & Developer 2000 Classes, Guru Software, 2004-2005
- Microsoft SQL Server Database training, 2005
- Project Management Certification Courses, Kennesaw State University, 2009
- CA APM and CEM Intermediate Training, 2012
- UNIX courses (intermediate and advanced), Georgia Tech Continuing Education, 2001
- Database Security Training, 2012-2014
- Dynatrace introduction and advanced classes
- Splunk Training, IT Online Institute in India
- GA State Health and Life Insurance Licenses, 2014-2015
Personal Information
Citizenship: US Citizen
Affiliations
- Social worker and active in helping the communities.
- worked in Web-shows in broadcasting media social or in TV/Radios.
- Edited 15 social and community magazines during major events.
Languages
English
Professional
Urdu
Full Professional
Certification
- Scrum master certification.
- Quality Control International Certification.
- Project Management Courses Diploma/certification.
- ASHRAE Certification.
Timeline
Sr. QA and Monitoring Engineer
FISERV Corp
02.2020 - 07.2025
Business/IT analyst
Entrepreneurial venture Companies
01.2018 - 01.2020
System Engineer/Business Analyst
First Data
01.2015 - 01.2018
Monitoring Engineer
Bank of America as Tata Consultant
01.2013 - 01.2015
Monitoring Engineer
Fiserv Corporation
01.2011 - 01.2013
Consultant /System Engineer
McKesson, with MODIS Consultant
01.2011
System Engineer III
WASTE MANAGEMENT with AJILON Consultant
01.2010
Monitoring Engineer/Analyst
EQUIFAX INC
01.2009 - 01.2010
Tools, BAC/ VUGen Specialist, and Business Analyst / Consultant Engineer
ARTECH INFORMATION SYSTEMS (IBM / CapitalOne)
01.2008 - 01.2009
Infrastructure Tools and Systems Support / IT Manager/Analyst
AT&T MOBILITY (BELLSOUTH APP TECH, BS, SBC, CINGULAR W/LESS)
01.1997 - 01.2008
Scrum Master Certification -
Georgia Tech Continuing Education
Management Professional Certification Course - Project Management
Kennesaw State University
Master of Science - Computer Science
Kennesaw State University
BS - Mechanical Engineering
NED University of Engineering and Technology
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