SIGFREDO SANTIAGO III
Orlando,Florida
Summary
Motivated and dependable professional with experience in operations supervision, customer service, guest safety, and team leadership. Proven ability to work in fast-paced environments, communicate effectively, and maintain high safety standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Uber Eats Driver
Uber Eats
03.2026 - Current
- Managed independent delivery operations while maintaining customer satisfaction.
- Planned efficient routes and managed time effectively.
- Maintained accurate records and handled customer interactions professionally.
- Consistently met delivery deadlines in a fast-paced environment.
UPS Operations Supervisor
UPS
08.2024 - 02.2026
- Supervised daily operations ensuring adherence to safety protocols and quality standards.
- Coordinated workflow for a team of X employees to improve operational efficiency and meet daily performance goals.
- Trained new staff on operational procedures and equipment usage to enhance team performance.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Lifeguard
Aquatica
05.2023 - 07.2024
- Interact with guests while implementing park safety guidelines
- Monitor all park waterways and respond to guests in distress
- Maintain the cleanliness of your area
- Participate in American Red Cross and SeaWorld audit processes
- Attend in-service meetings and cross-train to work in other park areas
- Practice safe work habits, including the use of Personal Protection Equipment (PPE)
Park Quality Ambassador
SeaWorld Entertainments
09.2022 - 02.2023
- Operate pressure washers to clean park pathways and structures throughout the park
- Operate blow packs and sweeper machines to remove debris from park pathways and structures throughout the park
- Operate industrial washer and dryer to maintain cleanliness of towels, mops, and other cleaning supplies
- Perform detailed cleaning of all glass windows, doors, exhibits, and supporting areas throughout the park
- Distribute and restock restroom supplies throughout the park as needed
- Collect and restock chemicals and cleaning supplies as necessary to include mixing cleaning chemicals per provided guidelines
- Perform other cleaning duties including trash removal, sweeping of indoor/outdoor pathways and lots, cleaning of boats and boat docks, and other detailed cleaning projects as necessary
- Perform other duties as assigned
Education
Associate of Science - General Studies
Valencia College
Orlando, FL08-2026
High School Diploma -
Cypress Creek High School
Orlando, Florida05-2023
Skills
- Communication
- Problem Solving
- Time Management
- Conflict Resolution
- Microsoft Office
- Team Collaboration
- Safety Compliance
- Inventory Management
Certification
- American Red Cross Lifeguard Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Uber Eats Driver
Uber Eats
03.2026 - Current
UPS Operations Supervisor
UPS
08.2024 - 02.2026
Lifeguard
Aquatica
05.2023 - 07.2024
Park Quality Ambassador
SeaWorld Entertainments
09.2022 - 02.2023
High School Diploma -
Cypress Creek High School
Associate of Science - General Studies
Valencia College