Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Siheem Roseborough

Queens

Summary

Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

BOPIC Team Member

BJs Wholesale Club
11.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Deliverer

Fed Ex Ground
07.2023 - 08.2023
  • Loaded delivery items into vehicle
  • Checked order against invoices to ensure accuracy of delivery
  • Delivered products to customers in a timely and efficient manner
  • Maintained cleanliness of company vehicles
  • Provided excellent customer service by answering questions and addressing concerns
  • Followed established safety procedures when loading, unloading, and delivering goods
  • Verified customer information such as address and contact details for accuracy
  • Obtained signatures from customers upon delivery of goods
  • Reported any problems or damage to management immediately after delivery
  • Utilized problem solving skills when dealing with difficult situations.

Crew Member

Belmont Stakes
06.2023 - 06.2023
  • Resolved customer complaints in a professional manner
  • Enforced safety regulations and monitored access control points
  • Maintained order during special events such as concerts and conferences
  • Provided customer service assistance to staff and visitors in a professional manner
  • Answered questions from the public regarding facility rules and regulations
  • Addressed problems quickly and reported clear information while working under minimal supervision
  • Maintained high levels of alertness throughout shifts
  • Identified suspicious activity to determine appropriate response
  • Reviewed guest identification and employee credentials to authorize entry onto premises
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

Service Crew Member

Valley Stream Pool
07.2022 - 09.2022
  • Assisted swimmers with pool rules and regulations
  • Assisted with the development and implementation of staff policies and procedures
  • Collaborated with other departments to ensure efficient workflow processes
  • Conducted regular meetings with staff to discuss progress, challenges, and opportunities for improvement
  • Greeted customers and provided excellent customer service
  • Conducted regular cleaning duties such as sweeping floors and washing dishes
  • Ensured compliance with health regulations by following proper sanitation procedures
  • Provided support to other staff members during busy hours when needed
  • Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs.

Education

High School Diploma -

Valley Stream Central High School
Valley Stream, NY
06.2023

Skills

  • Heavy Lifting
  • Route Delivery
  • Package Security
  • Handheld Scanner
  • Delivery and Pickup
  • Sorting
  • Public Safety
  • Weather Monitoring
  • Hazard Detection
  • Rules Enforcement
  • Critical Thinking
  • Decision-Making
  • Sound Judgment
  • Customer Service
  • Recreational Area Monitoring
  • Cleaning
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Attention to Detail
  • Collaboration and Teamwork
  • Following Instructions
  • Leadership Qualities
  • Workplace Safety
  • Decision-making capabilities
  • Computer Skills
  • Safety Understanding
  • Process Improvement
  • Creativity and Innovation
  • Organizing Work Stations
  • Goal Setting and Achievement
  • Product Knowledge
  • Complex Problem-Solving
  • Complaint resolution

References

Chris Alexandre, FedEx Supervisor, (347) 372-5547

Timeline

BOPIC Team Member

BJs Wholesale Club
11.2023 - Current

Deliverer

Fed Ex Ground
07.2023 - 08.2023

Crew Member

Belmont Stakes
06.2023 - 06.2023

Service Crew Member

Valley Stream Pool
07.2022 - 09.2022

High School Diploma -

Valley Stream Central High School

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Siheem Roseborough