Daniel Hernandez
Eagle Point,OR
Work Preference
Important To Me
Career advancementSummary
Dynamic automotive professional with a strong work ethic and proven customer service skills, honed at Walmart. Expert in tire services and adept at fostering customer relationships, driving sales growth through effective problem-solving and upselling techniques. Committed to operational excellence and enhancing customer satisfaction in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Automotive Team Member
Walmart
05.2025 - 01.2026
- Guided new cashiers in mastering transaction processes and resolving customer inquiries to enhance operational efficiency.
- Coordinated efforts with store management team to identify and rectify pricing discrepancies and manage product returns efficiently.
- Analyzed customer needs and applied upselling techniques to maximize sales of promotional items and add-ons.
- Supervised high-traffic checkout lanes, balancing speed and precision to optimize service delivery.
- Engaged customers with a welcoming demeanor while skillfully managing their inquiries and concerns to enhance satisfaction.
- Monitored cash drawer integrity, executing timely reconciliations to uphold financial accuracy.
- Oversaw transaction operations, ensuring accuracy in cash handling, credit card processing, and electronic payment systems.
- Managed point-of-sale (POS) system functionalities to ensure accurate processing of discounts, coupons, gift cards, and loyalty rewards programs.
- Executed thorough cleaning and organization of checkout area, including proper item bagging and proactive supply restocking.
Salesperson
Operation Smile UAE
01.2024 - 02.2025
- Cultivated robust client relationships to strengthen customer loyalty and retention.
- Executed comprehensive market research to identify potential leads and enhance sales strategies.
- Executed product presentations, effectively conveying features and benefits to diverse audiences.
- Facilitated collaboration among cross-functional teams to enhance sales processes.
- Facilitated training and mentorship for new team members on best practices and sales techniques.
- Evaluated sales data to uncover trends that drive strategic decisions for product offerings.
- Cultivated strong relationships with customers to enhance sales opportunities.
- Drove sales growth through proactive customer engagement and effective needs assessment.
CSC Security
CSC Security
2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
GED - Office Administration
08.2024
Skills
Tire services
- Service writing
- Wheel balancing
- Automotive diagnostics
- Battery service
- Chassis lubrication
- Strong work ethic
- Changing tires
- Changing oil
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Replacing filters
- Valid Driver's license
- Heavy lifting
- Repair quotes
- Customer relationship management (CRM)
Customer relations
Filter replacements
Battery service
Chassis lubrication
Strong work ethic
Customer service
Changing tires
Changing oil
Problem-solving
Valid Driver's license
Heavy lifting
Repair quotes
Customer relationship management (CRM)
Certification
Office administration
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Automotive Team Member - Walmart
05.2025 - 01.2026
Salesperson - Operation Smile UAE
01.2024 - 02.2025
CSC Security - CSC Security
2023 - 08.2024
Los Angeles Job Corps - GED, Office Administration