SIKARRA HEARD
DFW Metroplex,USA
Summary
Results-driven operations and program management leader with over 10 years of experience leading large-scale operations, cross-functional teams, and strategic initiatives in transportation and military environments. Proven success managing organizations of more than 400 personnel, driving operational excellence, ensuring compliance, optimizing resources, and improving performance through data-driven decision making. Experienced in program management, stakeholder engagement, risk management, and executive reporting, with a strong track record of delivering complex initiatives on time and achieving organizational goals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Lead Service Attendant
Amtrak
Fort Worth, TX
07.2023 - Current
- Coordinate daily transportation operations while ensuring compliance with Amtrak operational standards and safety requirements.
- Conduct operational audits to verify compliance, revenue accountability, and quality standards.
- Support station operations, facility management, customer service delivery, and stakeholder communication.
- Utilize operational data and reporting to improve service delivery and organizational performance.
- Maintain compliance with corporate policies, safety regulations, and operational procedures.
Human Resources Manager
United States Air Force
Charleston, SC
11.2015 - 06.2023
- Analyzed operational and performance metrics to identify improvement opportunities, monitor KPIs, and support leadership decision-making.
- Directed operations supporting a workforce of over 405 personnel, ensuring organizational readiness, compliance, and mission execution.
- Provided policy and procedure guidance to ensure consistency in responses to complainants and proper investigation and resolution of grievances.
- Led cross-functional initiatives involving workforce planning, operational performance, policy implementation, and resource allocation
- Developed governance processes and monitored organizational performance metrics to support executive decision-making.
- Managed financial accountability, reviewed operational expenditures, and improved fiscal accuracy through process improvements.
- Coordinated complex operational priorities while ensuring milestones, quality standards, and organizational objectives were achieved
- Mentored supervisors and emerging leaders, strengthening organizational capability and succession planning
Education
High School -
Start High School
OH01-2015
Skills
- Cross-functional leadership
- Organizational leadership
- Operational Excellence
- Process Improvement
- Performance metrics
- Resource planning
- Regulatory compliance
- Risk Management
- Performance reporting
- Microsoft Excel
- Inventory Management
Certification
- Actively pursuing OSHA Safety Certification
- CPR certified
- AED Certified
Selected Leadership Achievements
- Leading a workforce of 405 employees.
- Improving productivity through operational initiatives.
- Maintaining compliance in highly regulated environments.
- Supporting executive leadership with operational decision-making.
- Successfully transitioning from military leadership to Amtrak operations.
Timeline
Lead Service Attendant
Amtrak
07.2023 - Current
Human Resources Manager
United States Air Force
11.2015 - 06.2023
High School -
Start High School