Silana Hill
Columbus,OH
Summary
Dynamic professional with extensive experience at The Buckeye Ranch, excelling in community outreach and crisis response. Proven ability to advocate for youth, implement effective service plans, and maintain meticulous records. Strong communication and problem-solving skills drive successful outcomes, fostering collaborative relationships and enhancing program impact. Identifies and quickly closes any knowledge gaps to offer value to the employer and team. A dependable employee seeking an opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
Bridges Liaison
The Buckeye Ranch
Columbus, OH
10.2025 - Current
- Coordinated outreach efforts to increase awareness of available youth services and resources.
- Assisted in creating feedback mechanisms to gather insights from youth participants.
- Maintained comprehensive records of program attendance and participant progress reports.
- Managed program budgets responsibly, ensuring cost-effective allocation of funds to maximize impact on youth outcomes.
- Create budgets for youth.
- Visit youth in their home and in the community.
- Complete accurate documentation.
- Provide counsel youth in their transition to adulthood.
- Advocate for youth.
- Prepare youth for exiting the system once they turn 21.
Child Protective Specialist
The Buckeye Ranch
Columbus, OH
08.2024 - 10.2025
- Conducted assessments to evaluate child safety and well-being in crisis situations.
- Monitored case progress and maintained accurate documentation in compliance with state regulations.
- Maintained case records and legal documentation.
- Attended court proceedings, submitted documents and offered testimony.
- Visited homes, inspected surroundings and interviewed family members.
- Assessed family needs and connected them with appropriate community services, enhancing overall wellbeing.
- Reduced risk factors for abuse and neglect through ongoing support and education for families under supervision.
- Demonstrated adaptability and efficiency by managing a high caseload while maintaining quality services for children and families.
- Monitored progress towards established goals within service plans, adjusting interventions as needed for optimal results.
- Coordinated with schools, medical providers, law enforcement agencies to ensure a holistic approach to each child''s care plan.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
Chiropractic/Massage Receptionist
Essential Health and Wellness
Columbus, OH
07.2021 - 06.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Assisted in scheduling appointments for clients, optimizing calendar management.
- Maintained office supplies inventory, coordinating restocking efforts as needed.
- Provided excellent customer service, addressing inquiries and resolving issues effectively.
- Supported administrative tasks by organizing documents and maintaining filing systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Make coffee and clean/decorate entire office.
- Train other employees.
Student Ambassador
OSU Social Change
Columbus, OH
09.2022 - 05.2024
- Educated visitors on program offerings and fostered community engagement.
- Assisted in organizing events, enhancing attendee experience through effective communication.
- Collaborated with team members to develop outreach strategies and increase participation.
- Collected feedback from participants to refine programs and enhance service delivery.
- Served as organization ambassador at various charity events, promoting mission and values.
- Community work working with librarian at elementary school.
- Working with youth at a juvenile detention center.
Education
Bachelor of Arts - Psychology
The Ohio State University
Columbus, Ohio, OH05.2024
Associate of Arts - Psychology
Columbus State Community College
Columbus, Ohio, OH05.2021
Skills
- Verbal and written communication
- Collaborative relationships
- Problem-solving
- Multitasking Abilities
- Teamwork and collaboration
- Relationship building
- Time management
- Decision-making
- Organizational skills
- Active listening
- Reliability
- Stress tolerance and resilience
- Adaptability and flexibility
Timeline
Bridges Liaison
The Buckeye Ranch
10.2025 - Current
Child Protective Specialist
The Buckeye Ranch
08.2024 - 10.2025
Student Ambassador
OSU Social Change
09.2022 - 05.2024
Chiropractic/Massage Receptionist
Essential Health and Wellness
07.2021 - 06.2024
Bachelor of Arts - Psychology
The Ohio State University
Associate of Arts - Psychology
Columbus State Community College