Silas Ainsworth
Fort Worth,TX
Summary
Results driven professional with experience in collections and account management, known for delivering high quality customer service. Strong communication and problem solving skills, with the ability to manage delinquent accounts, negotiate payment arrangements, and resolve issues efficiently. Proven ability to meet performance goals in fast paced environments while maintaining professionalism and compliance.
Overview
5
5
years of professional experience
Work History
Collections Specialist/ Loan Advisor
Bridgecrest Financial
Fort Worth, TX
10.2025 - Current
- Handled high-volume inbound and outbound calls to resolve outstanding balances
- Communicate with customers via phone and email to collect payments and answer inquiries
- Consistently met or exceeded monthly collection goals
- Managed high-volume portfolio of delinquent accounts, securing payments through negotiation and follow-up
Assistant Manager
Cash America Pawn
Fort Worth
08.2023 - 09.2025
- Implemented inventory management systems, improving stock accuracy and reduced discrepancies
- Analyzed sales data to identify trends to contribute strategic merchandising decisions
- Trained and mentored team members on policies and procedures
- Ensured compliance with legal reporting requirements for pawn transactions
Customer Support Specialist
Ritchie Bros. Auctioneers
Fort Worth
05.2021 - 2023
- Provided professional support to customers by answering questions and resolving issues quickly
- Developed strong relationships with clients, resulting in repeat business and positive feedback
- Prioritized and handled 100+ daily emails while maintaining accuracy and response quality
Education
High School Diploma -
Arlington Heights High School
Fort Worth, TX05.2015
Skills
- Inventory & Cash Handling
- High Volume Cash & Email Handling
- Time Management
- Debt Collection & Recovery
- Customer Relationship Management
- Decision Making & Adaptability
Timeline
Collections Specialist/ Loan Advisor
Bridgecrest Financial
10.2025 - Current
Assistant Manager
Cash America Pawn
08.2023 - 09.2025
Customer Support Specialist
Ritchie Bros. Auctioneers
05.2021 - 2023
High School Diploma -
Arlington Heights High School