Silas Javier Jeffers
Costa Mesa,CA
Summary
Customer Service Professional with a strong foundation in the industry gained through early experiences in a restaurant owned by my mother's boyfriend and developed exceptional skills in taking orders and serving guests, focusing on diligence and attention to detail. I have thrived in diverse work environments, demonstrating adaptability and flexibility, and I am accustomed to working extended shifts and open availability for any day of the week. I am excited about the opportunity to join your team and contribute my skills, work ethic, and adaptability. I am committed to exceeding customer expectations and contributing to the team's success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer Abroad
HOPE HOUSE
El Zonte
08.2023 - 12.2023
- Assisted in organizing and conducting educational and recreational activities for children and adults at the Hope House in El Salvador.
- Facilitated English language sessions, helping individuals improve their language skills through interactive exercises and conversations.
- Provided support in art, literature, and other minor projects, encouraging creativity and self-expression among participants.
- Collaborated with fellow volunteers and staff members to develop engaging and age-appropriate activities that promoted personal growth and learning.
- Demonstrated cultural sensitivity and adaptability when working with individuals from diverse backgrounds and developed strong interpersonal and communication skills through interactions with individuals of different ages and backgrounds.
Team Member
CAVA
Costa Mesa, CA
09.2022 - 07.2023
- Demonstrated exceptional dedication and effort in executing assigned tasks at Cava, a popular fast-casual restaurant.
- Successfully handled highly stressful situations in a fast-paced environment, developing strong multitasking skills to efficiently manage various responsibilities
- Assisted in-person customers on the 'line,' ensuring prompt and friendly service while maintaining a high level of accuracy in order fulfillment while also managing a significant volume of online orders, coordinating with the kitchen and delivery services to ensure timely and accurate delivery to customers.
- Developed resilience and composure in high-pressure situations, consistently delivering excellent service and exceeding customer expectations.
Team Member
Wahoo's Fish Tacos
Costa Mesa, CA
03.2022 - 08.2022
- Efficiently packaged food orders for guests, ensuring accuracy and timeliness.
- Took orders from guests, providing excellent customer service and ensuring their satisfaction.
- Maintained a clean and organized work area, including mopping, sweeping, and wiping tables.
- Cleaned food stations, plate collector bins, and bathrooms to uphold sanitation standards. - Assisted in bussing tables and ensuring a clean and inviting dining environment.
- Demonstrated strong attention to detail to ensure order accuracy and guest satisfaction.
Cashier/Cook
Kuro Artisanal Pizza
Costa Mesa, CA
10.2021 - 03.2022
- Interacted with customers in a friendly and professional manner, providing exceptional customer service throughout their dining experience.
- Expertly prepared pizzas by carefully oven-baking them to perfection, ensuring consistent quality and taste.
- Precisely cut pizzas into slices and packaged them for dine-in, takeout, and delivery orders, ensuring accurate portioning and presentation.
- Maintained cleanliness and sanitation standards by regularly mopping floors, washing dishes, wiping counters, and ensuring a clean and organized work environment.
- Demonstrated attention to detail in the opening and closing procedures, ensuring the restaurant was ready for operation and properly cleaned and secured at the end of the day.
- Developed strong organizational skills and time management abilities in order to effectively handle customer orders and maintain a smooth workflow
Cashier/Cook
22nd Street Pizza
Newport Beach, CA
04.2021 - 08.2021
- Collaborated with a team of cooks and cashiers, fostering a strong sense of teamwork and sportsmanship in a fast-paced restaurant environment.
- Received and processed a variety of orders, including in-person, phone, and online orders from platforms like DoorDash, ensuring accuracy and prompt service.
- Prepared pizzas, wings, and salads according to customer specifications and restaurant standards, consistently delivering high-quality products.
- Efficiently operated kitchen equipment, such as ovens and fryers, to cook food items to perfection.
- Maintained cleanliness and sanitation in food preparation areas, adhering to health and safety regulations.
- Assisted in cashier duties, handling cash and credit card transactions accurately and efficiently
Cahier/Customer Service
Pipeline Ice Cream
Newport Beach, CA
03.2021 - 08.2021
- Engaged with a diverse customer base, taking orders and ensuring a positive and personalized experience.
- Created delectable dessert dishes, applying creativity and attention to detail to deliver visually appealing and delicious treats.
- Demonstrated strong serving skills, presenting desserts to customers with professionalism and attentiveness.
- Developed excellent interpersonal skills, building rapport with customers and providing exceptional service.
- Collaborated with the kitchen team to coordinate dessert preparation and ensure timely delivery to customers
- Demonstrated a strong work ethic and reliability, consistently showing up on time and fulfilling assigned shifts
Education
High school diploma -
Newport Harbor High School - Costa Mesa, CA
06.2023
Skills
- Food preparation (2 years)
- Food handling (2 years)
- Customer service (3 years)
- Guest Services
- Food Safety
- Bussing
- Relationship Building
- Flexible and Adaptable
- intermediate skills in Spanish
- Interpersonal Communication
Certification
- Driver's License, 01/01/22, 01/01/26
- California Food Handler, 03/01/23, 03/01/24
- Food Handler Certification
Languages
English
Native/ Bilingual
Timeline
Volunteer Abroad
HOPE HOUSE
08.2023 - 12.2023
Team Member
CAVA
09.2022 - 07.2023
Team Member
Wahoo's Fish Tacos
03.2022 - 08.2022
Cashier/Cook
Kuro Artisanal Pizza
10.2021 - 03.2022
Cashier/Cook
22nd Street Pizza
04.2021 - 08.2021
Cahier/Customer Service
Pipeline Ice Cream
03.2021 - 08.2021
High school diploma -
Newport Harbor High School - Costa Mesa, CA
- Driver's License, 01/01/22, 01/01/26
- California Food Handler, 03/01/23, 03/01/24
- Food Handler Certification
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