Silas Gates
Summary
Highly motivated 2024 Cum Laude graduate in Strategic Communications. Strong communicator with experience in human resources, sales, customer service, and team management. Skilled in recruitment, process improvement, data analytics, and project coordination. Eager to apply my diverse skill set in strategic communications, human resources, and sales to contribute to a dynamic professional environment.
Overview
3
3
years of professional experience
Work History
Hiring and Recruiting Manager
Procter & Gamble
07.2024 - 03.2025
- Established hiring criteria for entry-level positions for a site of 1600 employees (interview standard, resume review, phone pre-screening calls)
- Created candidate assessment criteria and conducted ongoing training for managers as part of the recruitment process, resulting in a 4% decrease in turnover in six months
- Implemented and recorded monthly recruiting reports that tracked hiring metrics, including the number of interviews conducted, number of candidates ready for hire, candidates ready for interview
- Developed a contingency candidate pipeline for all possible gaps
- Created processes for team of 3 direct reports and set daily direction for tasks/operations
Administrative Specialist
Todd Rothenberg Law Office
New Rochelle
08.2022 - 05.2024
- Assisted multiple landlords across New York City and State in preparing and sending notices and affidavits via certified mail while maintaining confidentiality
- Utilized Microsoft Office Suite to organize, scan, and upload case files to the court system while ensuring proper documentation and protection of confidential tenant information
- Collected evidence of late rent payments to initiate court petitions, ensuring the confidentiality of all financial and personal data
Human Resources Intern
Procter & Gamble
05.2023 - 08.2023
- Emerging Leader Selection: Chosen from 10,000 applicants (0.1% acceptance rate) to interview for a Summer 2023 internship
- Led Equality and Inclusion training for 100 employees, enhancing diversity initiatives
- Analyzed attrition data and revised Manager Coaching Resources to improve employee relations and performance
Sales Intern
Aflac
06.2022 - 05.2023
- Met with business owners to recommend tailored insurance products and services
- Collaborated with the team to develop sales strategies that enhanced customer engagement
- Maintained an organized database of current and potential customers.
- Greeted and assisted customers to foster positive experiences.
Extern
PWC: First Graduate
01.2023 - 03.2023
- 12-week online program finding paid internship opportunities for First-Gen College Students
- Supported internship placement for First-Gen West Coast students
- Researched organizations aligned with First Graduates demographic
- Analyzed data to assess industry trends and presented findings
Customer Service Representative
Enterprise Holdings
New London
06.2022 - 09.2022
- Managed high-value reservations and processed transactions up to $1,000
- Ensured smooth vehicle returns and upsold protection coverage to customers
- Resolved customer complaints promptly and efficiently.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Temp position
Specialist
Apple Ridge Hill
Yonkers
11.2021 - 03.2022
- Contributed to team efforts to maintain store organization and customer satisfaction
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Temp position
Education
Bachelor of Arts - Media and Strategic Communications, Public Relations, Marketing
Iona University
New Rochelle, New York05.2024
Skills
- Team collaboration
- Event planning
- Customer service
- Project management capabilities
- Written communication
- Critical Thinking
- Data analysis
- Resume scanning
- Full-cycle recruitment
- Organizational planning
- Hiring metrics analysis
- Interpersonal communication
Timeline
Hiring and Recruiting Manager
Procter & Gamble
07.2024 - 03.2025
Human Resources Intern
Procter & Gamble
05.2023 - 08.2023
Extern
PWC: First Graduate
01.2023 - 03.2023
Administrative Specialist
Todd Rothenberg Law Office
08.2022 - 05.2024
Sales Intern
Aflac
06.2022 - 05.2023
Customer Service Representative
Enterprise Holdings
06.2022 - 09.2022
Specialist
Apple Ridge Hill
11.2021 - 03.2022
Bachelor of Arts - Media and Strategic Communications, Public Relations, Marketing
Iona University
Similar Profiles
Vanni CasaliVanni Casali
Sales Account Manager at Procter & Gamble HealthcareSales Account Manager at Procter & Gamble Healthcare
Christopher MercerChristopher Mercer
Technician/Material Handler at Procter & GambleTechnician/Material Handler at Procter & Gamble
Donna ScottDonna Scott
WorldWide Auditor at Procter & Gamble CoWorldWide Auditor at Procter & Gamble Co
ASHLEY SANDERSASHLEY SANDERS
Supply Chain Analyst at Procter & GambleSupply Chain Analyst at Procter & Gamble
PHILLOJAY SIMPSONPHILLOJAY SIMPSON
Call Center Manager/AT&T/DIRECTV Call Center Manager/Hiring and Recruiting Manager at AT&T/DIRECTVCall Center Manager/AT&T/DIRECTV Call Center Manager/Hiring and Recruiting Manager at AT&T/DIRECTV