Silenayd Cabezas
Miami
Summary
Results-driven financial professional prepared for demands of account management roles. Comprehensive experience in optimizing client portfolios and delivering customized financial strategies. Strong focus on collaborative teamwork and achieving significant results. Known for adaptability and reliability in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Accounts Manager
Omni
Remote
01.2026 - 04.2026
- Managed client accounts, ensuring timely communication and support.
- Assisted in developing strategic plans to enhance clients satisfaction.
- Facilitated collaboration among teams to enhance process efficiency and elevate service delivery standards.
- Analyzed account data to identify trends and recommend improvements.
- Supported the implementation of new tools for tracking account metrics effectively.
- Maintained accurate documentation of account activities and communications.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
Assistant Warehouse Manager
IP Trading
Miami, FL
04.2024 - 12.2025
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Coordinated daily shipping schedules to optimize delivery efficiency and minimize delays.
- Implemented organization systems for storage areas, enhancing space utilization and accessibility.
- Monitored compliance with safety regulations, fostering a secure work environment for all staff.
- Facilitated cross-training initiatives within the warehouse team, ensuring staff members were equipped with the knowledge and skills necessary to adapt quickly to changing business needs.
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
- Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
Customer Service Representative
Alorica
Remote
03.2023 - 02.2024
- Resolved customer inquiries, ensuring timely and accurate information delivery.
- Assisted in training new staff on customer service protocols and systems.
- Managed escalated calls, providing effective solutions to complex issues.
- Implemented process improvements that enhanced overall customer satisfaction ratings.
- Facilitated patient inquiries and resolved concerns efficiently, ensuring high satisfaction levels.
- Managed appointment scheduling using electronic health record systems to optimize provider availability.
- Analyzed patient feedback to identify service gaps, implementing improvements for enhanced experiences.
- Educated patients on healthcare services, enhancing understanding of treatment options and processes.
- Led initiatives to reduce call wait times, significantly improving operational efficiency within the department.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Front Desk Receptionist
Med Plus Centers
Pembroke Pines, FL
02.2020 - 12.2022
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record systems for compliance and efficiency.
- Trained new reception staff on procedures and use of office software to improve team performance.
- Resolved patient inquiries promptly, fostering a welcoming and supportive environment for visitors.
- Developed and maintained relationships with patients, contributing to high levels of satisfaction and retention.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Receptionist Manager
Universal Property Management
Hialeah, FL
11.2018 - 08.2019
- Managed daily front desk operations, ensuring efficient guest check-in and check-out processes.
- Developed training materials for new reception staff, improving onboarding efficiency and consistency.
- Coordinated scheduling of appointments and meetings, optimizing office workflow and resource allocation.
- Implemented customer service protocols, enhancing visitor experiences and issue resolution timelines.
- Administered resident check transactions while maintaining optimal cash flow stability.
- Managed the allocation of application materials and personal data to appropriate team staff for streamlined processing.
- Created organized filing system to manage department documents.
Manager
TCBY Frozen Yogurt
Miramar, FL
06.2016 - 08.2018
- Oversaw daily operations, ensuring high standards of customer service and product quality.
- Trained and mentored team members on operational procedures and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Managed scheduling and staffing to maintain adequate coverage during peak hours.
- Coordinated with suppliers to ensure timely delivery of products and materials.
- Enhanced store layout and merchandising techniques to improve customer experience and drive sales.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Mater Lakes Academy
Miami, FL03.2018
Skills
- Account management
- Cash flow management
- AP and AR management
- Month-end reporting
- Invoicing
- Payment processing
- Internal controls implementation
- Accounting data analysis
- Customer relationships
- Goal oriented
- Coordinating paperwork
- Documentation and reporting
- Order processing
- Schedule management
- Prioritizing workflows
- CRM systems
- Cold calling skills
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Certification
- Licensed Real Estate Sales Associate
- Certified Public Notary
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Accounts Manager
Omni
01.2026 - 04.2026
Assistant Warehouse Manager
IP Trading
04.2024 - 12.2025
Customer Service Representative
Alorica
03.2023 - 02.2024
Front Desk Receptionist
Med Plus Centers
02.2020 - 12.2022
Receptionist Manager
Universal Property Management
11.2018 - 08.2019
Manager
TCBY Frozen Yogurt
06.2016 - 08.2018
High School Diploma -
Mater Lakes Academy