Silethemba Ncube
Al Rigga,Dubai
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
11
11
years of professional experience
Work History
School receptionist
Ntunungwe Secondary School
Zimbabwe
01.2017 - 03.2024
- Supported student enrollment processes by accurately collecting and organizing required documentation
- Facilitated efficient meeting scheduling between school staff, parents and students
- Assisted in maintaining accurate student records by updating the database system regularly.
- Contributed to a welcoming environment with professional demeanor and excellent customer service skills.
- Provided essential clerical support for teachers by preparing materials, photocopying, and distributing documents.
- Enhanced parent-teacher communication by efficiently managing phone calls and email inquiries.
- Kept reception area clean and neat to give visitors positive first impression
Waitress
Kombani Lodge
Plumtree
01.2015 - 12.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Customer Service Trainee
Harare International Airport
Bulawayo
04.2013 - 04.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes while maintaining professionalism and empathy towards all callers.
- Continuously sought feedback from peers and supervisors, using it as an opportunity for growth and development.
- Conducted thorough research on complex issues before escalating them to higher-level support teams.
Education
Bachelor Of Business Administration -
Lupane State University
Zimbabwe01.2016
Skills
- Strong organization
- Scheduling appointments
- Meeting preparation
- Book keeping
- Verbal and written communication
- Greeting and Seating clients
Personal Information
Title: Receptionist
Timeline
School receptionist
Ntunungwe Secondary School
01.2017 - 03.2024
Waitress
Kombani Lodge
01.2015 - 12.2016
Customer Service Trainee
Harare International Airport
04.2013 - 04.2014
Bachelor Of Business Administration -
Lupane State University