Silma Ramos
Palmdale,CA
Summary
To secure a challenging and responsible role that will allow me to utilize my full potential and people skills, while acquiring new knowledge and experience to make positive contributions to the department and company.
Overview
7
7
years of professional experience
2011
2011
years of post-secondary education
Work History
Retail Sales Associate
Burlington
Lancaster, California
05.2019 - 08.2019
- Processing refunds and completing sales transactions• Creates a positive internal and external customer experience• Assisting customers in locating merchandise when needed• Assisting in floor moves, merchandising, display maintenance, and housekeeping• Cross Training/Performing other tasks as assigned by management• Assist Management with Training New Hires• Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed• Provides and accepts ongoing recognition and constructive feedback• Able to quickly troubleshoot all system issues with real time resolutions following current operating policies
Sales floor Supervisor (Manager)
Sears Holdings (K-Mart)
Lancaster, CA
10.2012 - 09.2018
- Managed/Set Weekly Schedules• Supervises fast and efficient cash register and service desk operations• Balance/Cash Count Employee Drawers• Handled Incoming/Outgoing Bank deposits.• Managed breaks and lunch schedules.• Process/Review Service reports.• Compiled inventory balances using multiple systems/hard copy records.• Assist Customers with Western Union transactions.• Received purchased and completed manufactured items.• Inspected stock for damage, wear or defects while reporting any shortages or discrepancies.• Stock rotation and relocation.• Maintained a safe and clean working environment by keeping shelves and work area neat and clean.• Reported all items needing repair and hazardous conditions requiring attention to corporate.
Merchandise Associate
TJX Company
Palmdale, CA
03.2015 - 04.2015
- Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures• Promotes credit and loyalty programs during customer interactions• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards• Accurately processes and prepares merchandise for the sales floor following company procedures and standards• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store• Cleaned designated area according to established standards.
Education
Pete Knight High School
Palmdale, CASkills
- Exceptional Customer service skills Dependable and detailed oriented Strong leadership and organizational skills Extensive knowledge of Microsoft Word, Excel, PowerPoint and Outlook Ability to interpret and act upon complex instructions Outstanding abilities in problem solving and multitasking Team Building/ Training and Mentoring
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Sales Associate
Burlington
05.2019 - 08.2019
Merchandise Associate
TJX Company
03.2015 - 04.2015
Sales floor Supervisor (Manager)
Sears Holdings (K-Mart)
10.2012 - 09.2018
Pete Knight High School