Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Accomplishments
Certification
Timeline
SoftwareEngineer

Silpa Alinedi

Software Engineer
Cupertino,CA

Summary

Senior Associate Consultant with overall 8 years of successful experience in Core Java, JavaScript,BootStrap,JSP,HTML and CSS. Recognized consistently for performance excellence and contributions to success in Infosys and Syntel industries. Motivated to learn , grow and excel in Infosys industry. Provides high level of service to clients in custom application development using Java technologies.

Overview

4
4
Certifications
6
6
years of post-secondary education
8
8
years of professional experience

Work History

Senior Servicenow Developer

Infosys
Bangalore, Karnataka,India
10.2014 - 11.2020
  • Seven years of experience in Information Technology, including five years as a.
  • Coordinate coding, testing , implementation, integration and documentation of solution.
  • Provide solutions that potentially impact other dependent projects and applications.
  • Ensure that errors are detected to avoid production outages.
  • Define technical specifications and solutions through the analysis of requirements.
  • Configure, develop and unit test new functionality or bugs on the ServiceNow platform.
  • Perform level 3 support on ServiceNow to identify issues within the code, working in partnership with other team members to resolve them within the agreed SLAs.
  • Participated in design and planning exercises for future software rollouts.
  • Provided code maintenance and system upgrades to maximize performance.
  • Communicated technical risks and benefits to management and key stakeholders.
  • Participated with clients in discussion meetings.
  • Utilized such technologies as HTML5, JavaScript and CSS to develop new applications.
  • Provided positive customer support training experience for completed applications.

Software Developer

Syntel
Chennai, India
12.2011 - 03.2014
  • Participated in complete software development lifecycle, including performance analysis, design, development and testing.
  • Participated in requirements gathering and design development meetings.
  • Diagnosed and corrected errors within Java and HTML codes to allow for integration and utilization of proprietary applications.
  • Collaborated in team-based, Agile environment to accomplish objectives by deadlines.
  • Performed troubleshooting, diagnostics and analysis to uncover root malfunctions.
  • Wrote, modified and maintained software documentation and specifications.
  • Worked with business users and operations teams to understand business needs and address production questions.
  • Reworked applications to meet changing market trends and individual customer demands.
  • Troubleshot various software issues by using debugging processes and coding techniques.
  • Performed unit testing, system testing and integration testing using Java technologies.

Education

Bachelor's Degree - Computer Science

Sri Venkatesa Perumal College Of Engineering
India
08.2007 - 05.2011

High School - Mathematics , Physics And Chemistry

Intermediate Board School
India
04.2005 - 04.2007

Skills

Hands on experience with scripting in the ServiceNow platform using JavaScript

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Affiliations

  • Excellent interpersonal skills including Social skills, Positive attitude and Leadership
  • Effective communication, team working, Collaboration and Group facilitating.

Additional Information

  • Experience implementing Web Service Integrations (REST/SOAP) Experience with ITSM development and integration, including ServiceNow.
  • Experience of implementing inbound and outbound API integrations with ServiceNow.
  • Experience of implementing catalog items and workflows within ServiceNow
  • Experienced in ServiceNow integrations using different interfaces such as email, JSON, LDAP, SOAP/API, REST, SSO, and/or others Experience in training various groups at various levels of the organization
  • Experience in requirements gathering & analysis, solution design, development task management, quality assurance and release methodologies
  • In-depth experience with the following ServiceNow modules: Incident, Request, Change Management, Service Catalog, CMDB and Asset Management

Accomplishments

  • Received SYNERGY award in the year 2013, Quarter 1.
  • Received SPEED award in the year 2013, Quarter 4.
  • Performer of the year in 2015,Quarter 3.

Certification

Oracle certified programmer for java 1.6

Timeline

Service Now Implementation certified

02-2017

SCRUM certified

08-2016

Service Now admin certified

02-2015

Senior Servicenow Developer

Infosys
10.2014 - 11.2020

Oracle certified programmer for java 1.6

07-2013

Software Developer

Syntel
12.2011 - 03.2014

Bachelor's Degree - Computer Science

Sri Venkatesa Perumal College Of Engineering
08.2007 - 05.2011

High School - Mathematics , Physics And Chemistry

Intermediate Board School
04.2005 - 04.2007

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Silpa AlinediSoftware Engineer