Silpa Alinedi
Software Engineer
Cupertino,CA
Summary
Senior Associate Consultant with overall 8 years of successful experience in Core Java, JavaScript,BootStrap,JSP,HTML and CSS. Recognized consistently for performance excellence and contributions to success in Infosys and Syntel industries. Motivated to learn , grow and excel in Infosys industry. Provides high level of service to clients in custom application development using Java technologies.
Overview
4
4
Certifications
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Senior Servicenow Developer
Infosys
Bangalore, Karnataka,India
10.2014 - 11.2020
- Seven years of experience in Information Technology, including five years as a.
- Coordinate coding, testing , implementation, integration and documentation of solution.
- Provide solutions that potentially impact other dependent projects and applications.
- Ensure that errors are detected to avoid production outages.
- Define technical specifications and solutions through the analysis of requirements.
- Configure, develop and unit test new functionality or bugs on the ServiceNow platform.
- Perform level 3 support on ServiceNow to identify issues within the code, working in partnership with other team members to resolve them within the agreed SLAs.
- Participated in design and planning exercises for future software rollouts.
- Provided code maintenance and system upgrades to maximize performance.
- Communicated technical risks and benefits to management and key stakeholders.
- Participated with clients in discussion meetings.
- Utilized such technologies as HTML5, JavaScript and CSS to develop new applications.
- Provided positive customer support training experience for completed applications.
Software Developer
Syntel
Chennai, India
12.2011 - 03.2014
- Participated in complete software development lifecycle, including performance analysis, design, development and testing.
- Participated in requirements gathering and design development meetings.
- Diagnosed and corrected errors within Java and HTML codes to allow for integration and utilization of proprietary applications.
- Collaborated in team-based, Agile environment to accomplish objectives by deadlines.
- Performed troubleshooting, diagnostics and analysis to uncover root malfunctions.
- Wrote, modified and maintained software documentation and specifications.
- Worked with business users and operations teams to understand business needs and address production questions.
- Reworked applications to meet changing market trends and individual customer demands.
- Troubleshot various software issues by using debugging processes and coding techniques.
- Performed unit testing, system testing and integration testing using Java technologies.
Education
Bachelor's Degree - Computer Science
Sri Venkatesa Perumal College Of Engineering
India 08.2007 - 05.2011
High School - Mathematics , Physics And Chemistry
Intermediate Board School
India 04.2005 - 04.2007
Skills
Hands on experience with scripting in the ServiceNow platform using JavaScript
Understanding and hands on experience of Workflows in Service NowExperience integrating with web services (publishing or consuming)Including: Business Rules, Client Scripts, UI Actions, UI Pages, etcStrong understanding of the ServiceNow platform, including: core ITSM tables, GlideScripting, and development methodsExperience using scripting tools and Service-Now functionality to automate routineDebugging, testing and web services (HTML, XML, REST)Experience creating, updating, and interpreting JavaScript, AngularJS and scriptsWeb portal development skills, such as HTML, CSS, Angular JS, bootstrapExperience designing, developing, implementing business applications in ITIL, CMDBCustomization, Applications Configuration, Scripting, Exception Processing, ValidationAgile
Affiliations
- Excellent interpersonal skills including Social skills, Positive attitude and Leadership
- Effective communication, team working, Collaboration and Group facilitating.
Additional Information
- Experience implementing Web Service Integrations (REST/SOAP) Experience with ITSM development and integration, including ServiceNow.
- Experience of implementing inbound and outbound API integrations with ServiceNow.
- Experience of implementing catalog items and workflows within ServiceNow
- Experienced in ServiceNow integrations using different interfaces such as email, JSON, LDAP, SOAP/API, REST, SSO, and/or others Experience in training various groups at various levels of the organization
- Experience in requirements gathering & analysis, solution design, development task management, quality assurance and release methodologies
- In-depth experience with the following ServiceNow modules: Incident, Request, Change Management, Service Catalog, CMDB and Asset Management
Accomplishments
- Received SYNERGY award in the year 2013, Quarter 1.
- Received SPEED award in the year 2013, Quarter 4.
- Performer of the year in 2015,Quarter 3.
Certification
Oracle certified programmer for java 1.6
Timeline
Service Now Implementation certified
02-2017
SCRUM certified
08-2016
Service Now admin certified
02-2015
Senior Servicenow Developer
Infosys
10.2014 - 11.2020
Oracle certified programmer for java 1.6
07-2013
Software Developer
Syntel
12.2011 - 03.2014
Bachelor's Degree - Computer Science
Sri Venkatesa Perumal College Of Engineering
08.2007 - 05.2011
High School - Mathematics , Physics And Chemistry
Intermediate Board School
04.2005 - 04.2007