Silvana Francis
Fountain Valley,CA
Summary
Motivated and customer-focused professional with 3+ years of experience in client service and cross-selling within the telecommunications industry. Passionate about transitioning into the banking field to leverage strong communication, problem-solving, and relationship-building skills. Seeking a Relationship Banker role to deliver excellent customer experiences, promote financial solutions, and grow with a leading financial institution.
Overview
5
5
years of professional experience
Work History
Assistant Teacher
Slater Montessori
05.2025 - 08.2025
- Assisted in managing classroom activities and supporting children's learning and development.
- Communicated effectively with parents and staff to ensure a safe and positive environment.
- Developed organizational and multitasking skills while balancing administrative and teaching responsibilities.
Customer Service Representative
Xceed Contact Center
01.2021 - 03.2024
- Delivered high-quality customer support, resolving client inquiries and complaints efficiently.
- Provided cross-selling and upselling of company services and products, consistently meeting and exceeding sales targets.
- Managed client accounts, processed service requests, and ensured accurate data entry.
- Maintained excellent customer satisfaction scores by offering tailored solutions.
- Collaborated with team members to achieve department KPIs and improve client retention.
Education
Bachelor Of Engineering - undefined
Higher Technological Institute
Skills
- Customer and Client Focus
- Relationship Building & Management
- Cross-Selling / Upselling
- Problem Solving & Critical Thinking
- Cash Handling & Accuracy
- Oral and Written Communication
- Adaptability & Time Management
- Business Development Awareness
- Client Solutions Advisory
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Assistant Teacher
Slater Montessori
05.2025 - 08.2025
Customer Service Representative
Xceed Contact Center
01.2021 - 03.2024
Bachelor Of Engineering - undefined
Higher Technological Institute