Silvana Klemer
Ontario,California
Summary
Experienced Guest Advocate with strengths in point of sale, payment processing, and customer service. Known for loyalty enrollment, promotion support, and calm problem solving in busy front-end environments. Also responsible for over $5,000 in Loss prevention to date.
Overview
2
2
Languages
28
28
years of professional experience
Work History
Guest Advocate
Target
Ontario, CA
10.2019 - Current
- Advised guests on Target Circle, RedCard, and promotions to enhance purchase decisions.
- Directed guests to appropriate departments and resources, streamlining service flow.
- Coordinated front-end operations during peak periods to ensure smooth guest service.
- Resolved complaints and payment concerns in alignment with store policies.
Volunteer-Teacher's assistant
The Ontario Center School / GB Miller School
Ontario, California
09.2008 - 06.2013
- Monitored student progress and adjusted instruction during daily classroom activities.
- Collaborated with staff on student support plans and classroom accommodations.
- Managed classroom behavior using clear routines and positive guidance.
Art department
West Coast Samples
Ontario, California
11.1998 - 12.2003
- Executed daily tasks with precision to support overall departmental objectives.
- Collaborated with diverse team members to resolve product-related challenges and achieve shared goals.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to meet deadlines consistently, ensuring smooth project workflow.
Education
High School Diploma -
Upland High School
Upland, CA06-1998
Skills
- Transaction management
- Payment management
- Payment reconciliation
- Loyalty program enrollment
- Sales promotion
- Front-end operations
- Customer service
Languages
Spanish
Professional
English
Professional
Timeline
Guest Advocate
Target
10.2019 - Current
Volunteer-Teacher's assistant
The Ontario Center School / GB Miller School
09.2008 - 06.2013
Art department
West Coast Samples
11.1998 - 12.2003
High School Diploma -
Upland High School