Rachel Leach
Tacoma,WA
Summary
Dynamic and results-driven professional with experience at Target, excelling in customer engagement and complaint resolution. Proven ability to adapt and collaborate effectively, utilizing strong communication skills and MS Office proficiency. Committed to enhancing guest experiences and driving satisfaction through empathetic service and strategic problem-solving.
Overview
6
6
years of professional experience
Work History
Guest Advocate
Target
Tacoma, Washington
02.2024 - Current
- Greeted guests with a friendly demeanor and positive attitude.
- Assisted customers with returns and order pickups, ensuring a smooth and efficient process.
- Checked out customers' groceries and bagged their Items.
- Mediated customer concerns, effectively resolving tensions and fostering a positive shopping experience.
- Responded to customer inquiries, providing accurate information and enhancing overall satisfaction.
- Answered phones and connected customers to appropriate departments
Nonprofit Leadership Internship
The Borgen Project
Tacoma, Washington
01.2023 - 01.2024
- Representing The Borgen Project at various business, political and community events; mobilizing individuals to contact their members of Government in support of key poverty-reduction legislation.
- Engaged government officials on local community issues, fostering dialogue to address community needs.
- Created personal fundraising campaign, achieving targeted goals to support nonprofit initiatives.
- Pitched story ideas to media outlets and developed social media strategies to enhance outreach and engagement.
- I would often update job postings; inform groups and classes of openings, introduction to recruitment platforms and listen in to interviews.
Server
Coat and Badge
London, England
01.2023 - 07.2023
- Took accurate food and drink orders, enhancing dining experience through upselling techniques.
- Managed time effectively during busy periods, ensuring all guests received attentive service.
- Greeted and welcomed guests with a warm and friendly attitude.
- Collaborated with staff to ensure timely order delivery and resolved guests' concerns.
- Handle guests' inquiries and complaints in a professional manner.
Head Hostess/ To-Go Person
Huckleberries
Pismo Beach, California
01.2020 - 01.2022
- I would welcome guests with an upbeat and warm attitude whenever they walked through the door.
- Coordinated seating assignments, matching guests to tables based on needs and ensuring balanced server rotation.
- Guided guests through menu options and informed them of promotions and specials after seating.
- Managed waitlist during busy periods, communicating accurate wait times to guests.
Education
Bachelor of Arts - Writing Studies, Creative Writing
University of Washington Tacoma
Tacoma, Washington03-2026
Skills
- Customer service
- Guest relations
- Complaint handling
- Check-in coordination
- Guest accommodations
- Guest orientation
- Transaction processing
- Services and amenities promotion
- Customer engagement
- Communication skills
- Verbal and written communication
- Teamwork
- Collaborative
- Adaptable
- Problem Solving
- Analytic
- Time management
- Writing
- Verbal and written communication
Timeline
Guest Advocate
Target
02.2024 - Current
Nonprofit Leadership Internship
The Borgen Project
01.2023 - 01.2024
Server
Coat and Badge
01.2023 - 07.2023
Head Hostess/ To-Go Person
Huckleberries
01.2020 - 01.2022
Bachelor of Arts - Writing Studies, Creative Writing
University of Washington Tacoma