William Velasquez
Information ˇTechnology
Pomona,CA
Summary
Passionate and diligent student eager to immerse myself in the IT field with a particular focus on cybersecurity. Enthusiastic about continuous learning and exploring new technologies. Driven by a desire to solve problems and assist others, I aim to contribute positively to the ever-evolving landscape of information technology while honing my skills and expertise.
Overview
1
1
Certification
2
2
Languages
Work History
Guest Advocate
Target
09.2021 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Troubleshooted POS Systems
- Troubleshooted G4S Cash Management system
Education
No Degree - Business Administration
Mt San Antonio College
Walnut, CA 08.2020 - 08.2025
High School Diploma -
Palomares Academy Of Health Science
Pomona, CA 08.2016 - 05.2020
Skills
Product and service knowledge
Account Management
Stock management
Self Motivation
Data inputting
Task Prioritization
Time Management
Relationship Building
Customer service excellence
Documentation Development
Software Upgrades
Customer Service
Technical Troubleshooting
Analytical Thinking
Reliability
Problem-solving abilities
Mobile Device Management
Continuous Improvement
Active Listening
Multitasking Abilities
Technical Documentation
Multitasking
User Training
Additional Information
- Currently pursuing CompTIA A+ certification.
- Aspiring to advance knowledge by preparing for CompTIA Security+ certification upon completion of A+ exam.
Certification
[Cybersecurity], [THINKFUL] - [12/24/2023-10/24/2023]]