Kelly Julian
Customer Service
Corona,CA
Summary
Dynamic Guest Advocate at Target with a proven track record in enhancing customer experiences through exceptional service and effective complaint resolution. Skilled in payment processing and cross-selling, I excel in building empathetic relationships, ensuring guest satisfaction, and maintaining a clean, welcoming environment. Recognized for exceeding service standards and fostering teamwork.
Overview
9
9
years of professional experience
Work History
Guest Advocate
Target
12.2016 - 10.2025
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Estancia High School
Costa Mesa, CA06.1982
Skills
Strong empathy
Guest relations
Exceptional communication
Stress tolerance
Payment processing
Product sales
Detail-oriented
Flexible schedule
Guest orientation
Cash handling experience
Teamwork
Problem-solving skills
Customer service excellence
Understanding customer needs
Teamwork skills
Calm and professional under pressure
Multitasking Abilities
Excellent communication
Self motivation
Product knowledge
Time management abilities
Adaptability and flexibility
Team collaboration
Active listening
Organizational skills
Team building
Attention to detail
Problem-solving aptitude
Customer relationship management
Market awareness
Phone etiquette
Relationship building
Customer retention
Task prioritization
Timeline
Guest Advocate
Target
12.2016 - 10.2025
High School Diploma -
Estancia High School