EMILY COPEN
Zanesville,OH
Summary
Hands-on customer service professional with a strong record in guest relations, recordkeeping, and client support. Brings empathy, problem-solving, and Microsoft Office skills to handle service concerns, maintain organized files, and deliver dependable support across fast-paced settings.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Guest Advocate
02.2023 - 11.2025
- Developed issue resolution strategies to address customer concerns effectively
- Managed data entry and recordkeeping to ensure accurate and up-to-date client information
- Utilized Microsoft Office to create documents and reports for team use
- Document typing and formatting
Professional Pet Sitter
ROVER.COM
Atlanta Metropolitan Area
01.2020 - 01.2023
- Addressed and greeted clients in their homes, securing jobs through client-led interviews. Demonstrated reliability by staying at clients' residences for extended periods. Qualified for Rover's training program, achieving priority placement in client searches. Analyzed potential conflicts in pet care and promptly resolved issues with clients. Provided personalized care for pets, including feeding and outdoor activities.
- Completed personal tasks for clients while fostering professional relationships through referrals. Maintained consistent communication with clients, ensuring updates throughout each job.
- Achieved all five-star reviews on the Rover platform through outstanding service.
Personal Shopper
INSTACART
Atlanta Metropolitan Area
01.2020 - 01.2021
- Fulfilled client grocery orders promptly and efficiently.
- Transported orders from store to home, consistently arriving early.
- Enhanced communication with clients regarding order issues, achieving high satisfaction. Applied skills from Instacart training to select fresh produce and substitute items. Maintained personal safety while delivering orders to clients' residences.
Education
ASSOCIATE OF SCIENCE - AS - BUSINESS MANAGEMENT TECHNOLOGY
Ohio University
Zanesville, OH04-2028
HIGH SCHOOL DIPLOMA -
Roswell High School
Roswell, GA05-2018
Skills
- Financial audits and cash management
- Communication skills
- Accounting expertise
- Customer service and satisfaction
- Empathy and understanding
- Microsoft Office
- Data entry
- Customer service
- Issue resolution
- Client communication
- Guest relations
- Exceptional communication
- Strong empathy
Certification
Talking to Customers, LinkedIn
LANGUAGES
Japanese: Limited
AWARDS
Fall 2021 Dean's List, Georgia State University, 08/21, Summer 2021 Dean's List, Georgia State University, 04/21, Girl Scout Silver Award, Girl Scouts of Atlanta, 05/14, Girl Scout Bronze Award, Girl Scouts of Atlanta, 05/12
Timeline
Guest Advocate
02.2023 - 11.2025
Personal Shopper
INSTACART
01.2020 - 01.2021
Professional Pet Sitter
ROVER.COM
01.2020 - 01.2023
ASSOCIATE OF SCIENCE - AS - BUSINESS MANAGEMENT TECHNOLOGY
Ohio University
HIGH SCHOOL DIPLOMA -
Roswell High School