Megen Finley
Shreveport,LA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Compassionate client services professional with experience defusing tense situations. Focused on surpassing team goals and delighting guests to encourage repeat business.
Knowledgeable and dedicated customer service professional with extensive experience in customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing the company’s business.
Overview
21
21
years of professional experience
Work History
Guest Advocate
Target
Shreveport, LA
10.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Mother’s Day Out Director
Broadmoor Baptist Church
Shreveport, LA
08.2010 - 03.2020
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Implemented school policies, procedures and systems to promote safe and healthy environment in compliance with state standards.
- Reviewed curriculum to evaluate success and recommend and implement changes.
- Developed budget for center and established controls to adhere to budget.
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
Customer Service Representative
Smith-Blair
Texarkana, Arkansas
01.1997 - 08.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor In Sociology - Sociology/Criminal Justice
Henderson State University
Arkadelphia, AR05.1997
Skills
- Sightseeing Tours
Maintenance Team Collaboration
Interpretation and Translation Services
- Key Management System
- Payment Processing
Verbal and Written Communication
- Financial Transactions
- Guest Orientation
- Reservation Processing
- Childcare Arrangement
- Business Services
- Item Pickup and Delivery
Office Support
- Personable Demeanor
- Creative Solutions
- Inventory Monitoring
- Computer Skills
- Microsoft Office
- Issue Resolution
Problem Anticipation and Resolution
- Data Entry
- Customer Service
- Cash Register Operations
- Guest Satisfaction
Information Confidentiality
- Guest Experience Management
- Performance Strategies
- Office Meetings
Resolving Disputes
- Social Perceptiveness
- Safety Rules
Timeline
Guest Advocate
Target
10.2021 - Current
Mother’s Day Out Director
Broadmoor Baptist Church
08.2010 - 03.2020
Customer Service Representative
Smith-Blair
01.1997 - 08.2007
Bachelor In Sociology - Sociology/Criminal Justice
Henderson State University