Geraldine Gatlin
Houston,TX
Summary
Proven Guest Service Representative with a track record of enhancing guest experiences at ASM Global. Skilled in customer service and inventory monitoring, adept at resolving issues swiftly and maintaining high satisfaction levels. Excelled in emergency management and training programs, demonstrating exceptional organizational skills and computer proficiency.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
ASM Global
07.2014 - Current
- Assisted with lost children throughout the venue
- Created welcoming and comfortable environment for guests.
- Aided ADA guests with ticket relocation and transportation
- Monitored inventory levels of supplies and placing orders as needed to maintain stock levels efficiently.
- Participated in quarterly meetings/trainings program to stay current on company trends, best practices, and
- Facilitate emergency situations as required while adhering strictly to safety protocols.
- Handled guest complaints professionally, resolving issues quickly to restore positive experiences.
Education
High School Diploma -
Ross Shaw Sterling High School
Houston, TXSkills
- Customer Service
- Computer Skills
- Inventory Monitoring
- Organizational Skills
- Issue Resolution
- Active Listening
- Sightseeing Tours
- Data entry proficiency
Languages
English
Full Professional
Timeline
Guest Service Representative
ASM Global
07.2014 - Current
High School Diploma -
Ross Shaw Sterling High School
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