Ian Cameron
Fort Collins,CO
Summary
Reliable and enthusiastic professional with extensive experience in reception, customer service, and money handling. Skilled in guest relations, problem resolution and various software operations. Comfortable working in a fast paced environment and very eager to learn.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
Fort Collins, Colorado
07.2022 - Current
- Demonstrating strong communication skills while interacting with guests and seeing to their needs.
- Approaching each guest with empathy and patience, in order to provide the kindest and most effective care.
- Maintaining understanding of store policies and procedures in order to maintain peak performance and properly educate guests.
- Operating a multi-extension phone system.
- Efficiently transfering calls and answering guest questions over the phone
- Cash handling
- Note recycler operation and safe auditing
- Maintaining a clean and safe working environment
- Processing returns and administer refunds
- Resolving guest concerns in conflicts with professionalism and kindness
- Training of my peers and superiors
- Rotating register cash in preparation of store close
- Management of break schedule and coverage for the Service and Engagemeng department
- Support for other departments, including general merchandise and order fulfillment, when assistance is required.
Crew Member
Culver's Restaurant
Loveland, Colorado
11.2021 - 03.2022
- Provided friendly and efficient customer service in taking orders in person and over intercom, maintaining dining room tidyness and inventory, and seeing to guests needs while dining.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Effectively utilized POS system
- Assisted in the preparation preparation and presentation of dessert items
- Cleaned restaurant area by sweeping floors, wiping tables, emptying trash receptacles, cleaning cooking machinery, and maintaining bathrooms.
Education
High School Diploma -
Loveland Classical School
Loveland, CO05-2022
Some College (No Degree) - Liberal Arts And Sciences
Front Range Community College
Fort Collins, COSkills
- Complaint Handling
- Stress Tolerance
- Guest Relations
- Information Protection
- Data Entry
- Customer Service
- Property Security
- Cash handling experience
- Financial Transactions
- Inventory Monitoring
- Computer Skills
- Documentation And Reporting
- Knowledge of local area
- Detail Oriented
- Basic accounting
- Flexible Schedule
- Issue Resolution
- Payment Processing
- Food and Beverage Area Setup
- POS Operation
- Cleaning
- Phone Etiquette
- Service and Engagement Management
Timeline
Guest Advocate
Target
07.2022 - Current
Crew Member
Culver's Restaurant
11.2021 - 03.2022
High School Diploma -
Loveland Classical School
Some College (No Degree) - Liberal Arts And Sciences
Front Range Community College
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