Summary
Overview
Work History
Education
Skills
Timeline
Generic

Warren Rhoades

Abilene

Summary

Dedicated guest advocate with exceptional communication and problem resolution skills. Proven ability to enhance customer experiences through effective complaint handling and guest relations.

Overview

4
4
years of professional experience

Work History

Guest Advocate

Target Corporation
Abilene, TX
11.2025 - Current

Guest advocates are the front of store the first person you meet. You set the tone of how their shopping experience will go. Balancing the daily flow of people, while maintaining a smile, and greeting everybody, makes you an amazing multitasker. Our main tasks are returns, exchanges, checking people out, watching self checkout, and delivering grocery to peoples cars.

  • Assisted guests with inquiries and provided product information to enhance shopping experience.
  • Managed checkout processes efficiently, ensuring swift transactions and customer satisfaction.
  • Addressed guest concerns promptly, resolving issues to maintain positive store environment.
  • Collaborated with team members to create visually appealing product displays and ensure inventory accuracy.
  • Operated point-of-sale systems, handling cash and electronic payments securely.
  • Maintained cleanliness and organization in sales floor, contributing to overall store presentation.
  • Adapted quickly to changing priorities, demonstrating flexibility in fast-paced retail environment.

Writing Center Tutor

Cisco College
Abilene, TX
02.2025 - 11.2025

The main goal is to better structure the writing presented to me, while also being able to tell the student gently, what is wrong and right with their piece.

  • Assisted students in developing writing skills through one-on-one tutoring sessions.
  • Evaluated student drafts for clarity, coherence, and structure.
  • Provided constructive feedback to enhance academic writing proficiency.
  • Developed instructional materials to support diverse learning needs.
  • Maintained accurate records of student progress and session outcomes.

Medication Dispensor

7th Medical Group
Abilene, TX
12.2021 - 08.2023

Greeting patients, and dispending medication securely was the main focus, Efficiency was highly valued due to the influx of patients on the base.

  • Dispensed medications accurately according to prescriptions and established protocols.
  • Managed inventory levels, ensuring timely restocking of pharmaceuticals and medical supplies.
  • Collaborated with healthcare staff to confirm medication orders and resolve discrepancies.
  • Trained new team members on dispensing procedures and safety standards.
  • Implemented improvements in workflow processes to enhance efficiency in medication distribution.
  • Assisted in maintaining compliance with regulatory requirements and organizational policies related to medication dispensing.
  • Conducted regular audits of medication storage areas, identifying opportunities for improvement in organization or cleanliness standards.

Education

Associate of Science - Biology

Cisco College
Abilene, TX
12-2025

Skills

  • Exceptional communication
  • Strong empathy
  • Stress tolerance
  • Guest relations
  • Complaint handling
  • Customer service
  • Detail-oriented
  • Guest accommodations
  • Guest orientation
  • Flexible schedule
  • Information protection
  • First aid training
  • Verbal and written communication
  • Issue and complaint resolution
  • De-escalation techniques
  • Problem resolution
  • Multi-line phone systems

Timeline

Guest Advocate

Target Corporation
11.2025 - Current

Writing Center Tutor

Cisco College
02.2025 - 11.2025

Medication Dispensor

7th Medical Group
12.2021 - 08.2023

Associate of Science - Biology

Cisco College