Makoa Kaawa Borges
Arlington,Texas
Summary
Reliable and enthusiastic worker with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
4
4
years of professional experience
Work History
Guest Advocate
Target
Lewisville, TX
05.2020 - 05.2021
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Maintained an organized workspace while stocking merchandise.
- Operated equipment such as scanners and scales to process transactions accurately.
- Maintained cleanliness standards throughout the store area.
Forklift Operator
Chewy Fulfillment
Dallas, TX
06.2021 - 06.2022
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Loaded pallets onto trailers for shipment.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
Field Service Technician
Crown Lift Trucks
Arlington, TX
06.2023 - 10.2023
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
- Replaced faulty parts or components following diagrams or blueprints.
- Completed all necessary paperwork for service calls in a timely manner.
- Provided technical support to customers over the phone and via email.
Delivery Driver
DNA logistics
Dallas, TX
11.2023 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Education
Certification - Diesel Mechanics
Universal Technical Institute
Irving, TX03-2022
High School Diploma -
Kealakehe High School
Kailua-kona, HI05-2020
Skills
- Customer Relations
- Customer Service Expert
- Customer Rapport
- Customer Service
- Listening Skills
- Fast Learner
Timeline
Delivery Driver
DNA logistics
11.2023 - Current
Field Service Technician
Crown Lift Trucks
06.2023 - 10.2023
Forklift Operator
Chewy Fulfillment
06.2021 - 06.2022
Guest Advocate
Target
05.2020 - 05.2021
Certification - Diesel Mechanics
Universal Technical Institute
High School Diploma -
Kealakehe High School