Silvana Marin Colon
Store Manager
Pickerington,Ohio
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Store Manager
Family Property Inc
Columbus, Ohio
10.2019 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Rotated merchandise and displays to feature new products and promotions.
- Weekly review of price increase or decreases.
Billing Customer Service Representative
Accedo 24-7
Pereira, Risaralda
03.2018 - 11.2018
- Contacted clients to verify account information and maintain accuracy, resulting in 85% increase in client satisfaction.
- Promised best prices for equipment customer services and maintained accuracy when determining quotes.
- Improved overall efficiency 80% by anticipating needs and providing outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Foundacion Gimnasio Pereira
Pereira, Risaralda 05.2001 -
Certification - Coaching in Neuro-Linguistic Programming
Magenta Life Coaching
Pereira, Risaralda 05.2001 -
Skills
Over 4 years of customer service
3 Years of experience in management and team building
Cash and stock handling
Communication and development skills
Customer Response
Product and service sales
Opening and closing procedures
Sales expertise
Customer Relations
Mathematical aptitude
Timeline
Store Manager
Family Property Inc
10.2019 - Current
Billing Customer Service Representative
Accedo 24-7
03.2018 - 11.2018
High School Diploma -
Foundacion Gimnasio Pereira
05.2001 -
Certification - Coaching in Neuro-Linguistic Programming
Magenta Life Coaching
05.2001 -