Silvana Marin Colon
Store Manager
Pickerington,Ohio
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Store Manager
Family Property Inc
Columbus, Ohio
10.2019 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Rotated merchandise and displays to feature new products and promotions.
- Weekly review of price increase or decreases.
Billing Customer Service Representative
Accedo 24-7
Pereira, Risaralda
03.2018 - 11.2018
- Contacted clients to verify account information and maintain accuracy, resulting in 85% increase in client satisfaction.
- Promised best prices for equipment customer services and maintained accuracy when determining quotes.
- Improved overall efficiency 80% by anticipating needs and providing outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Foundacion Gimnasio Pereira
Pereira, Risaralda 05.2001 -
Certification - Coaching in Neuro-Linguistic Programming
Magenta Life Coaching
Pereira, Risaralda 05.2001 -
Skills
Over 4 years of customer service
Timeline
Store Manager
Family Property Inc
10.2019 - Current
Billing Customer Service Representative
Accedo 24-7
03.2018 - 11.2018
High School Diploma -
Foundacion Gimnasio Pereira
05.2001 -
Certification - Coaching in Neuro-Linguistic Programming
Magenta Life Coaching
05.2001 -
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