Silvana Oppel Nogueira
Asheville,North Carolina
Summary
Dedicated and dependable professional with experience in home management, childcare support, organization, customer service, and household operations. Skilled at multitasking, problem-solving, maintaining organized environments, and building positive relationships with clients and families. Known for being proactive, trustworthy, detail-oriented, and adaptable in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Childcare Assistant
Burn Bootcamp
Asheville, North Carolina
10.2025 - Current
- Child Supervision & Safety
- Positive Behavior Guidance
- Creative Activity Planning
- Communication with Parents, Providing feedback on daily basis
- Multitasking in Fast-Paced Environments (up to 20 Kids in rotation every 45 minutes)
- Collaborated with team members to design and implement engaging activities that fostered children's development.
- Demonstrated patience and emotional awareness, creating a supportive environment for children's emotional growth.
- Organization & Cleanliness
- Consistently arrived on time and fulfilled responsibilities reliably.
- Led group activities that engaged children in learning experiences, enhancing their social and cognitive skills.
- CPR & First Aid Certified
- Ability to Create a Safe and Fun Environment
- Strong Interpersonal Skills
Substance Abuse Counselor
Western Carolina Treatment Center
Asheville, North Carolina
09.2024 - 10.2025
- Orient Patients to treatment and complete intake
- Managed caseload of patients, providing supportive counseling services and completing clinical documentation of progress notes and treatment plan updates.
- Develop Individual Treatment Plans with each patient assigned to caseload.
- Coordinated care for all patients in caseload, ensuring comprehensive support and continuity of services.
- Provided and initiated crisis intervention services in collaboration with medical and nursing staff as necessary.
- Reviewed drug screen results with patients to discuss findings and implications.
- Participated in drug screen collection, ensuring adherence to established protocols and standards.
- Completed incident forms under the supervision of the Program Director to ensure accuracy.
- Adequately prepare for and attend treatment team meetings. Complete all forms and documentations needed for treatment team meetings prior to start meetings as directed by the Program Director.
Child Care Provider
self-employed
Asheville, North Carolina
09.2022 - 06.2024
- Developed and implemented a comprehensive activity schedule that incorporated educational activities such as arts and crafts, singing, storytelling, and physical activities.
- Ensured safe environment for multiple families by consistently monitoring children to address their physical and emotional needs.
- Prepared and fed children according to dietary guidelines, accommodating special needs to promote healthy eating habits.
- Communicated effectively with children and families, demonstrating compassion, empathy, and flexibility in a collaborative environment.
Independent Contractor
DCS Services, LLC
Chantilly, Virginia
07.2021 - 09.2022
- Managed 300+ rental properties, ensuring optimal occupancy and tenant satisfaction.
- Cultivated relationships with new and existing customers, delivering customer service across all properties.
- Negotiated contracts and coordinated purchasing and inventory for diverse projects.
Team Lead
Spotless Cleaning Services of Lake Norman
Mooresville, North Carolina
08.2019 - 02.2021
- Managed teams of up to 5 cleaners to ensure timely completion of cleaning tasks while maintaining high quality of service.
- Conducted customer satisfaction surveys, evaluated feedback, and implemented solutions to address concerns, enhancing customer experience.
- Supported development and implementation of marketing and client acquisition campaigns to attract new customers.
Store Manager
Track and Field
Salvador, Brazil
05.2017 - 06.2019
- Managed the store's hiring strategy to build a strong and diverse team, driving store operations growth.
- Interviewed, trained, scheduled, and supervised all full and part-time team members, including seasonal hires for holidays.
- Facilitated daily team meetings to align corporate sales strategies with individual goals, tracking progress towards monthly sales targets while conducting monthly inventory checks and submitting daily performance reports.
Sales/Customer Service Representative
H. Stern Jewelry
Salvador, Brazil
01.2015 - 05.2017
- Converted new leads into repeat customers by ensuring best match between customer needs and products.
- Provided top-level customer service to established and new customers, enhancing customer satisfaction.
- Collaborated with team to implement programs that effectively tracked and met sales targets.
Shipping and Receiving Supervisor
Toll Group
Brisbane, Australia
03.2010 - 06.2014
- Optimized loading and unloading operations, reducing loading times.
- Trained and supervised teams of 5 to 10 employees to enhance overall performance.
- Conducted quality assurance on products prior to shipping, identifying and documenting quality issues.
Education
Technical Studies - Logistics
Unifacs University
Salvador, BA01-2015
Technical Studies - Fashion Design
Unifacs University
Salvador, BA01-2008
High School -
Abraham Lincoln High School
Salvador, BA01-2004
Skills
- Organizational and time management
- Communication proficiency
- Team supervision and management
- Empathy and trustworthiness
- Strong work ethic
- Microsoft Office Suite
Hobbies and Interests
- Hiking trails and other outdoor activities
- Cooking
- Meditation
References
Available upon request
Languages
- English
- Spanish
- Portuguese, First Language
- English, C2
- Spanish, C1
Languages
Portuguese
Full Professional
Timeline
Childcare Assistant
Burn Bootcamp
10.2025 - Current
Substance Abuse Counselor
Western Carolina Treatment Center
09.2024 - 10.2025
Child Care Provider
self-employed
09.2022 - 06.2024
Independent Contractor
DCS Services, LLC
07.2021 - 09.2022
Team Lead
Spotless Cleaning Services of Lake Norman
08.2019 - 02.2021
Store Manager
Track and Field
05.2017 - 06.2019
Sales/Customer Service Representative
H. Stern Jewelry
01.2015 - 05.2017
Shipping and Receiving Supervisor
Toll Group
03.2010 - 06.2014
Technical Studies - Logistics
Unifacs University
Technical Studies - Fashion Design
Unifacs University
High School -
Abraham Lincoln High School