Silvana Queiroz

Enthusiastic and results-oriented Brand Ambassador with extensive experience promoting Diageo's diverse portfolio of premium spirits. Proven ability to organize impactful events, engage customers, and drive brand loyalty. Skilled in enhancing brand presence and creating memorable experiences for consumer

Maintained strong relationships with clients by providing exceptional service throughout the entire process of each event or activity.

• Utilized various software programs to create presentations, track progress.
• Worked closely with management to develop new ideas for engaging customers more effectively at future events and activities.
• Planned and executed promotional events for Diageo's extensive brand portfolio, including Johnnie Walker, Guinness, Tanqueray, Baileys, Captain Morgan, Don Julio, 21 Seeds, etc.
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• Provided training on product knowledge and sales techniques to brand ambassadors.
• Gathered customer feedback from each event to help shape future initiatives.
• Resolved any issues that may arise during an event or activity in a professional manner.

• Dynamic and results-driven Brand Ambassador with extensive experience in promoting and enhancing brand awareness for luxury brands under LVMH, including Moët & Hennessy. Proven track record of organizing successful events, driving sales, and creating engaging customer experiences. Adept at building strong relationships with consumers and clients, with a passion for luxury beverages and exceptional customer service.
• Provided consumers with information on a wide range of luxury products offered by LVMH, such as Hennessy V.S., V.S.O.P. XO, Chandon Garden Spritz, Whispering Angel, Belvedere, Glenmorangie, Volcan, Woodinville and more.
• Worked closely with management to develop new ideas for engaging customers more effectively at future events and activities.
• Coordinated with vendors to secure necessary supplies for events.
• Conducted research on potential markets and target audiences for upcoming events.

• Collaborated with various departments to resolve complex customer issues.
• Performed accurate translations and documented phone conversations in real-time between Portuguese and English.
• Provided technical support for troubleshooting software applications used by customers.
• Answered inbound customer calls, responding to inquiries and resolving complaints in a professional manner.
• Assisted customers with order placement, payment processing, product returns, delivery status updates, account maintenance, and other related requests.
• Used problem-solving techniques to quickly resolve any technical issues that arose during calls.

• Managed daily operations of sales department, including supervision of staff members.
• Developed and implemented sales strategies to increase market share.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Identified and developed new markets for products or services.
• Created and presented monthly reports to management on sales performance.
• Established relationships with key clients, while maintaining existing customer base.
• Executed strategic sales plans to expand customer base and revenue.

• Managed the daily operations of the business office including accounts payable and receivable, payroll, budgeting, purchasing and inventory control.
• Processed payments made via credit cards or direct deposits into appropriate accounts.
• Generated weekly sales reports summarizing revenue performance against targets set by the organization.
• Performed administrative tasks such as filing documents, updating databases, preparing reports and responding to inquiries.
• Maintained up-to-date records of all financial transactions including invoices, receipts and expenditures.
• Managed office operations, scheduling, and inventory audits.

• Maintained confidential documents related to executive operations.
• Generated monthly financial reports detailing income and expense activity.
• Monitored supply inventory levels and placed orders as necessary.
• Responded to customer inquiries in a timely manner.
• Developed relationships with vendors to secure cost-effective pricing on supplies.
• Prepared correspondence letters using Microsoft Office Suite applications.
• Created spreadsheets and databases to track project progress and deadlines.
• Planned, coordinated and controlled daily operations of sales, financial management and human resources.