Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
SILVER CHAIREZ

SILVER CHAIREZ

LOUISVILLE,US

Summary

I’m a highly driven and detail-obsessed professional with a passion for making other people’s lives easier, more efficient, and more successful. One of my proudest achievements is the level of trust I’ve consistently earned from executive leadership—I’ve been the go-to person for handling sensitive matters, high-priority communication, and critical scheduling with zero margin for error.

I’ve successfully managed executive calendars packed with high-stakes meetings, ensured key appointments and client interactions happen seamlessly, and helped streamline communication between leadership and stakeholders in fast-moving environments. In one role, I took over a completely disorganized inbox and turned it into a streamlined, prioritized system—cutting response times in half and allowing the CEO to focus on big-picture decisions instead of daily distractions.

But more than anything, I pride myself on being someone who brings calm to chaos. I’m not just here to “get things done”—I’m here to anticipate needs, clear the path ahead, and be a silent force behind powerful results. I see every challenge as an opportunity to lead with precision, grace, and trustworthiness.

Overview

8
8
years of professional experience

Work History

Project Manager, Client Services

PFS
Remote
01.2023 - Current
  • Manage high-level logistics and quality assurance for military uniform orders, ensuring all garments meet strict compliance and inspection standards
  • Personally oversee VIP and mission-critical orders, guaranteeing timely delivery and precise attention to detail for top-ranking officials and specialized units
  • Maintain daily direct communication with the CEO, providing real-time updates on inventory performance, VIP requests, and client escalations
  • Serve as executive liaison for military personnel meetings, scheduling, coordinating, and briefing the CEO to ensure they are fully prepared and aligned with evolving client needs
  • Handle and prioritize the CEO’s email correspondence regarding uniform quality concerns, production updates, and order tracking—ensuring all communication remains prompt, professional, and organized
  • Continuously track and forecast fulfillment operations, identifying potential delays or quality issues early and implementing proactive solutions
  • Develop and maintain strong relationships with both internal teams and external military contacts, fostering trust and excellence in service delivery
  • Protect sensitive and classified information with the utmost discretion and professionalism

Regional Director of Operations

Rocket Shippers
Northern, KY
07.2022 - Current
  • Spearhead logistics operations for two high-volume warehouses in Northern Kentucky, ensuring seamless coordination and peak performance
  • Drive daily performance through strategic goal-setting sessions with team leaders, aligning teams with company-wide KPIs and expectations
  • Oversee and ensure flawless execution of VIP order fulfillment, delivering with precision, urgency, and white-glove care
  • Serve as a key liaison with the CEO, maintaining proactive, high-level communication on operational insights, team metrics, and priority escalations
  • Design and execute forward-thinking operational strategies that directly fuel company scalability and long-term growth
  • Lead cross-location process improvements, consistently enhancing efficiency, reducing operational costs, and streamlining fulfillment pipelines
  • Identify and eliminate workflow bottlenecks through continuous analysis, implementing targeted solutions that accelerate productivity and optimize output
  • Cultivate a high-performing, collaborative culture by hosting impactful strategy sessions with team leaders—driving engagement, accountability, and performance across all departments

Supervisor

UPS
Walton, KY
12.2017 - 07.2022
  • Collaborated cross-functionally with managers, peers, and frontline teams across multiple departments to ensure smooth daily operations and unified workflow execution
  • Led daily alignment meetings with the Director of Operations, providing detailed operational updates and identifying areas for performance improvement
  • Enforced and upheld company policies and procedures, ensuring consistent compliance and accountability across all shifts
  • Equipped teams with the tools, training, and resources necessary to meet and exceed key performance metrics, including productivity, safety, and package accuracy
  • Fostered a culture of operational excellence by mentoring team leads, resolving workflow disruptions, and promoting continuous improvement initiatives
  • Proactively identified and addressed performance gaps, leading to measurable gains in on-time delivery and employee engagement

Education

Bachelor - Criminology

NKU

High School Diploma - undefined

Mountain Crest High School
Hyrum, UT
05.2014

Skills

  • Bilingual (Expert)
  • Scheduling Meetings and Appointments (Expert)
  • Monday and Asana (Expert)
  • Project Management (Expert)
  • Leadership (Expert)
  • Operations Management (Experienced)
  • Problem Solving (Experienced)
  • Microsoft (Experienced)
  • Google Platforms (Expert)

LANGUAGES

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Project Manager, Client Services

PFS
01.2023 - Current

Regional Director of Operations

Rocket Shippers
07.2022 - Current

Supervisor

UPS
12.2017 - 07.2022

High School Diploma - undefined

Mountain Crest High School

Bachelor - Criminology

NKU
SILVER CHAIREZ