Silver Gozic
Samsonite
Jacksonville
9
years of professional experience
Dedicated and customer-focused professional with over seven years of experience in customer service, warehouse operations, technical support, and team leadership. Proven ability to resolve customer concerns through phone, chat, text, and email while maintaining professionalism and empathy. Strong communicator with experience supporting coworkers, improving workflow efficiency, and delivering positive customer experiences in fast-paced environments. Recognized for reliability, attention to detail, and a collaborative approach to problem-solving.
Work History
CX Agent
2 Years 6 Months- Provide exceptional customer support through phone, live chat, text messaging, and email.
- Resolve customer inquiries efficiently while maintaining a professional and positive attitude.
- Assist customers with orders, product information, returns, and issue resolution.
- Respond to emails promptly while meeting productivity and quality expectations.
- Build customer trust by delivering accurate information and creating positive service experiences.
Technical Support Specialist
1 Year 3 Months- Served as the primary support resource for the returns team by answering questions and assisting coworkers with daily processes.
- Entered customer exchanges accurately into company systems.
- Worked closely with management to maintain efficient return operations.
- Assisted with unloading incoming return shipments and organizing workflow.
- Helped train and guide team members while promoting teamwork and productivity.
Returns Clerk
3 Years 7 Months- Processed customer returns efficiently, ensuring compliance with company policies and procedures.
- Coordinated return logistics, minimizing delays through effective communication with shipping partners.
- Analyzed return patterns to identify issues, recommending improvements to enhance product quality and customer satisfaction.
- Mentored junior staff on return processing best practices, fostering a culture of accuracy and efficiency.
Extractor
1 Year- Prepared topical medications by extracting cream-based compounds into tubes for ointment production.
- Processed pharmaceutical tablets into powder for manufacturing purposes.
- Maintained accuracy and attention to detail while following production procedures.
- Supported quality standards by ensuring products were prepared safely and consistently.
Education
High School Diploma
Skills
Problem-solving skills
Positive attitude
Customer service and care
Problem-solving
Relationship building
Organizational skills
Goal-oriented mindset
Clear communication
Ensuring customer satisfaction
Customer needs determination
Critical thinking
Timeline
CX Agent
Samsonite
02.2024 - CurrentRead More
Technical Support Specialist
Venus Fashion
10.2022 - 01.2024Read More
Returns Clerk
Venus Fashion
03.2019 - 10.2022Read More
Extractor
Smart Pharmacy
01.2018 - 01.2019Read More
Sandalwood
High School Diploma
Read More