Silver Maceus
Tampa,FL
Summary
Mastered communication skills, show great empathy , leadership skills,
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Result CX
03.2024 - 05.2025
- Managed a high volume of customer inquiries and resolved issues promptly, achieving a customer satisfaction rating of 98%. Implemented a new ticketing system that streamlined issue tracking and reduced resolution time by 25%. Trained and mentored new team members, leading to a 15% improvement in team performance.
- Duties
- Listen to customers' questions and concerns and provide answers or responses.
- Provide information about products and services.
- Take orders, calculate charges, and process billing or payments.
- Review customer accounts and make changes, if necessary.
- Handle returns or complaints
- Referral Coordinator
- Remote Results CX
- July 2022 to February 2024
- Delivered exceptional customer service to every customer by Answering questions about eligibility determinations and plan options.
- Work as an advocate for patients and their families with the insurance companies to obtain and verify patient demographics to create, prepare, and update electronic medical records
- Research, gather medical records from facilities and transfer information to electronic health record (EHR)
- Acts as a resource regarding referrals and insurance plans guidelines.
- Request, follow up and secure prior-authorizations prior to services being performed.
- Teacher Assistant
- James elementary-Tampa, FL
- August 2020 to May 2022
- Hands-on activities and technology into the curriculum to enhance student engagement. Establish and maintain positive relationships with students and parents. Monitor student progress and adjust instruction as needed. Create a positive and nurturing classroom environment
- Enforcing classroom rules, supervising students, and demonstrating patience in handling children
- Assessing student performance and progress, and tracking student performance
Education
High School Diploma - undefined
Brewster Technical Center
Tampa, FLSkills
- Patient Care Focused
- Quality Control
- Medical records
- Research
- Organizational skills
- Customer service
- Patient assessment
- Managed Care (2 years)
- Time management
- Insurance verification
- Medical Terminology
- Classroom experience
- EMR systems
- CPT Coding
- Intake
Certification
CPR Certification
Timeline
Customer Service Representative
Result CX
03.2024 - 05.2025
High School Diploma - undefined
Brewster Technical Center