Jessica Sager
Athol,MA
Summary
I ran my own daycare for 7 years, One family have five children from the ages of infant to 4 years of age, 18 month old triplet boys in a four-year-old boy, And an infant baby girl. While caring for these children I also have two children and I have my own who were the ages of seven years old and seven months old. Being a leader and role model for seven children was a big part in who I am and who I became. Beginning as a daycare provider I realize my calling in life is to help better other people in the way of healthcare. I I am a very personable person great to get along with and work great with others, very friendly and outgoing. Can give great advice. Absolutely love challenges, eager to learn, always interested in learning something new, can be a leader when I need to be. Very responsible.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Representative
Smokin Irons Tattoo & Art Studio
Orange, MA
03.2018 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Recommended products to customers, thoroughly explaining details.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts.
Certified Nursing Assistant
Buckley Healthcare
Greenfield, MA
11.2016 - 01.2018
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Certified Nursing Assistant /Home Health Aide
Epic Homecare
Greenfield, MA
07.2015 - 11.2016
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Transported patients between rooms and appointments or testing locations.
Certified Nursing Assistant
Quabbin Valley Healthcare
Orange, MA
11.2015 - 06.2016
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Obtained client medical history, medication information, symptoms and allergies.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Critical Care Technician
Athol Hospital
Athol, MA
11.2014 - 06.2015
- Collaborated with hospital and facility staff to provide correct patient treatments.
- Triaged patients and delegated treatment needs to qualified staff and specialized departments.
- Operated critical care equipment to keep patients stable and promote recovery.
- Administered medications to treat patients' symptoms and address underlying disease progression.
- Executed stomach suction, airway management and heart monitoring to treat patients.
- Administered tests and medication to stabilize patients in field or in transit.
- Delivered outstanding patient care in [Type] critical care units.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Monitored vital signs before, during and after transportation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Delivered top-notch care exceeding department, hospital and Joint Commission standards.
- Responded rapidly to critical codes to coordinate stabilization treatments and restore vital functions.
Certified Nursing Assistant
Health Alliance Hospital
Leominster, MA
02.2013 - 11.2014
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Home Health Aide
Catholic Charities
Athol, MA
07.2011 - 02.2013
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Provided transportation and appointments management.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Certified Nursing Assistant
Hamilton Care
Greenfield, MA
12.2009 - 07.2011
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Facilitated personal hygiene management, feeding and ambulation.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
High School Diploma -
Murdock High School
Winchendon, MA 09.1993 - 06.1997
Associate of Science - Nursing
Mount Wachusett Community College
Gardner, MA 09.2009 - 06.2015
Skills
Creative problem solving
Recordkeeping strengths
Money handling abilities
POS systems expert
Multi-line phone talent
Technical Support
Account management
Administrative support
Staff education and training
Receiving support
Professional telephone demeanor
Patient Management
Observing responses
Companionship and emotional support
Documenting behaviors
Patient-focused care
Inpatient care
Direct Patient Care
Compassionate caregiver
Outpatient care
Compassionate
Trustworthy companion
Indirect Patient Care
Adaptable
Patient Assessments
Responding to emergencies
Feeding assistance expert
Timeline
Customer Service Representative
Smokin Irons Tattoo & Art Studio
03.2018 - Current
Certified Nursing Assistant
Buckley Healthcare
11.2016 - 01.2018
Certified Nursing Assistant
Quabbin Valley Healthcare
11.2015 - 06.2016
Certified Nursing Assistant /Home Health Aide
Epic Homecare
07.2015 - 11.2016
Critical Care Technician
Athol Hospital
11.2014 - 06.2015
Certified Nursing Assistant
Health Alliance Hospital
02.2013 - 11.2014
Home Health Aide
Catholic Charities
07.2011 - 02.2013
Certified Nursing Assistant
Hamilton Care
12.2009 - 07.2011
Associate of Science - Nursing
Mount Wachusett Community College
09.2009 - 06.2015
High School Diploma -
Murdock High School
09.1993 - 06.1997