Debora Cabral
Destin
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Oscar Heath industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Oscar Health Insurance
Destin
05.2022 - Current
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls.
- Processed and verified all new account applications and documents.
- Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided support during open enrollment periods for health plans.
- Educated clients on coverage options and benefits available.
- Collaborated with team members to enhance service delivery processes.
- Led training sessions for new representatives on company protocols.
- Documented customer interactions accurately in CRM software.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Contacted customers about potential service upgrades, new services and account changes.
- Led on- and off-site customer support teams across multiple time zones.
- Prevented key account losses by researching discrepancies and correcting problems.
Customer Service Representative Agent
Beach Bank Community
Destin
10.2021 - 05.2022
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Substitute Teacher
Gems Academy
Singapore
05.2017 - 08.2019
- Managed classroom behavior effectively to maintain a positive learning environment.
- Collaborated with teachers to implement lesson plans and adapt materials as needed.
- Assisted students with individual projects and provided academic support during lessons.
- Communicated regularly with parents regarding student progress and behavior updates.
- Monitored student attendance and reported discrepancies to administrative staff promptly.
- Participated in professional development workshops to stay current on educational practices.
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Monitored student progress throughout the day.
- Supported special needs students by providing individual instruction as needed.
- Engaged students in discussions to promote interest and drive learning.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Ensured that each student had access to appropriate materials and resources.
- Collaborated with other teachers to ensure student success.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Adapted teaching methods to accommodate diverse learning styles.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Developed creative learning strategies to engage all types of learners.
- Provided feedback on assignments or projects given by the regular teacher.
- Served as a mentor for new substitute teachers when necessary.
- Integrated technology into lessons whenever possible.
- Participated in professional development programs related to education topics.
- Administered tests and assessments according to school guidelines.
- Implemented conflict resolution strategies to manage student disputes.
- Collaborated with regular teachers to ensure continuity of instruction.
- Utilized educational technology to enhance learning experiences.
- Integrated real-world examples to make learning relevant and engaging.
- Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Answered student questions about course concepts.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Explained assignments and relayed information from lead teacher.
- Developed creative instructional materials that enhanced student participation and understanding.
- Delivered engaging lessons tailored to diverse student needs and learning styles.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented school policies and procedures in the classroom.
- Organized lesson plans and activities for students.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Maintained accurate records of student attendance and performance.
- Implemented differentiated instruction strategies based on individual student needs.
- Communicated effectively with parents about student progress and concerns.
- Implemented classroom rules to maintain order and discipline.
- Monitored student progress and provided feedback for improvement.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Assessed student understanding through informal and formal methods.
- Left notes for head teacher about notable students, events and problems.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
Child and Youth Program Assistant (CYPA)
Shaw Air Force Base development center
Sumter
08.2013 - 08.2015
- Assisted in planning and implementing youth programs at the development center.
- Facilitated engaging activities to promote social skills among children and teens.
- Collaborated with staff to create a safe and inclusive environment for participants.
- Communicated effectively with parents regarding program updates and participant progress.
- Supported staff in managing logistics for special events and field trips.
- Organized educational workshops and recreational events for diverse age groups.
- Monitored participant behavior to ensure adherence to safety guidelines and policies.
- Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
- Encouraged positive relationships among participants through team building exercises.
- Assisted with the planning, organizing, and implementation of special events.
- Used active listening to collaborate and communicate with children, fellow personnel and parents.
- Maintained safety standards during all activities.
- Participated in staff meetings to discuss program goals and objectives.
- Attended trainings related to youth programming best practices.
- Monitored participant behavior, providing positive reinforcement when appropriate.
- Developed creative arts projects for children based on their interests.
- Provided support to families by helping them access resources within the community.
- Coordinated facilities preparation, break-down and cleaning for each event and activity.
- Supervised children while they participated in various games and activities.
- Provided in-depth progress reports to parents and guardians regarding children's behavior and development.
- Provided guidance and mentorship to children in a recreational setting.
- Helped maintain accurate records of attendance, progress reports.
- Implemented fun and educational activities appealing to large number of children and maintained high level of participation.
- Oversaw intake services for youth joining program, completed paperwork, and determined placements.
- Trained and managed volunteer staff to accomplish program objectives.
- Administered recreation programs to keep activities running smoothly to serve youth.
- Conducted individual and group activities to develop social skills among participants.
- Identified necessary supplies and materials and compiled list for professionals for approval.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Actively listened to participant feedback to help improve program offerings.
- Collaborated with social workers to support patients.
- Helped individuals address disabilities and put together career plans.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Reminded patients to take prescribed medications or nutritional supplements.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
Education
High School Diploma -
Escola Basica
Rabo De PeixeSkills
- High-volume dining
- Table setting
- Menu board art
- Communication skills
- Food running
- Dining room management
- Relationship development
- Team management
- Team building
- Business operations
- Organization
- Communications
- Budgets
- Creative problem solving
- Data documentation
- Issue resolution
- Team collaboration
- Child development
- Classroom management
- Behavior guidance
- Activity planning
- Safety compliance
- Problem solving
- Active listening
- Positive reinforcement
- Leadership development
- Meal preparation
- Creative lesson planning
- Personal hygiene assistance
- Child development support
- Childcare
- Classroom recordkeeping
- Child development knowledge
- Child supervision
- Lesson plan development
- Early childhood education
- Bilingual communication
- Infant care
- Emotional support
- Understanding of Autism
- Teamwork
- Youth mentoring
Certification
- Certified Public Accountant
- Salesforce
- Certified Business Analysis Professional (CBAP)
- Cisco Certified Internetwork Expert (CCIE)
- Sales Essentials Certificate
- Certified Public Accountant (CPA)
Languages
- Portuguese
- Spanish
- English
Timeline
Customer Service Representative
Oscar Health Insurance
05.2022 - Current
Customer Service Representative Agent
Beach Bank Community
10.2021 - 05.2022
Substitute Teacher
Gems Academy
05.2017 - 08.2019
Child and Youth Program Assistant (CYPA)
Shaw Air Force Base development center
08.2013 - 08.2015
High School Diploma -
Escola Basica