Kyeria Bean
Fayetteville,TN
Summary
Dynamic professional with a proven track record at Goodman Manufacturing Company, excelling in complaint resolution and quality control inspections. Skilled in POS systems and adept at maintaining high service standards, contributing to significant improvements in product quality and customer satisfaction. Demonstrates exceptional multitasking abilities and a commitment to excellence in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Beanos Kitchen
Fayetteville, TN
02.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Quality Control Inspector
Goodman Manufacturing Company
Fayetteville, TN
08.2015 - 09.2018
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Server
Buffalo Wild Wings
Fayetteville, TN
01.2011 - 03.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Communication Studies/Business Development
Bryan College
Dayton, TNDiploma - General Studies
Lincoln County High School
Fayetteville, TN05.2007
Skills
Administrative support
Retail materials management
Receiving support
Complaint resolution
POS systems expert
Dining area maintenance
High-volume dining
Hospitality service expertise
Drawer management
Payment collection
Excellent Communication
Good Telephone Etiquette
Dependable and Responsible
Timeline
Customer Service Representative
Beanos Kitchen
02.2018 - Current
Quality Control Inspector
Goodman Manufacturing Company
08.2015 - 09.2018
Server
Buffalo Wild Wings
01.2011 - 03.2014
Communication Studies/Business Development
Bryan College
Diploma - General Studies
Lincoln County High School