Courtney Shields
Phoenix,AZ
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
SMS Assist/Lessen
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintaining High standards to receive High Achiever Awards throughout my position
Server/Bartender
Grimaldis
11.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Leasing Consultant
Mark Taylor And Associates
07.2023 - 10.2023
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Server
Bar Louie
02.2020 - 01.2023
- Bar Louie 40-50 hours/week
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server Assistant
Lincoln Steakhouse
02.2022 - 04.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Host
North Italia
12.2019 - 06.2020
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations and communicated changes to guests.
Sales Associate/Online Inventory and Photography
Macs Indian Jewelry
06.2017 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Smoothie Barista
Planet Smoothie
06.2017 - 04.2018
- Az
- Planet Smoothie 7315 N Oracle Rd
- Grade 11 20 hours/week
- Followed health, safety, and sanitation guidelines with proper handwashing, food storage, and sanitization.
- Operated POS system for quick order entry and cash drawer accuracy.
- Cut, diced, and chopped fresh ingredients and toppings for smoothies.
- Prepared and served juices and blended drinks.
- Communicated special requests and coordinated daily tasks working with teammates.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Sales Associate/Online Inventory
Macs Indian Jewelry
04.2015 - 02.2016
Education
Associate of Science - Animal Science
Scottsdale Community College
2020
Criminal Justice
Northern Arizona University
2017
High School Diploma - undefined
Pusch Ridge Christian Academy
2016
Skills
- Customer Service and Rapport
- Dining Room Cleaning and Upkeep
- Menu Memorization and Presentation
- Conflict and Complaint Resolution
- Warm and Friendly
- High-Volume Dining
- High-Energy and Stamina
- Transactions and Cash Handling
Additional Information
- Helping kids from ages 2-9 do gymnastics a few weeks a month, Awards/Certificates: President's Education Awards Program Grade 10 May/2014 (Outstanding Academic Achievements for those with a GPA of 3.5 or higher) Graduated from Pusch Ridge Christian Academy in National Honor Society in 2016, Voluenteered at Flagstaff Animal shelter in 2017
Timeline
Customer Service Representative
SMS Assist/Lessen
10.2023 - Current
Leasing Consultant
Mark Taylor And Associates
07.2023 - 10.2023
Server/Bartender
Grimaldis
11.2022 - Current
Server Assistant
Lincoln Steakhouse
02.2022 - 04.2022
Server
Bar Louie
02.2020 - 01.2023
Host
North Italia
12.2019 - 06.2020
Sales Associate/Online Inventory and Photography
Macs Indian Jewelry
06.2017 - 12.2019
Smoothie Barista
Planet Smoothie
06.2017 - 04.2018
Sales Associate/Online Inventory
Macs Indian Jewelry
04.2015 - 02.2016
Associate of Science - Animal Science
Scottsdale Community College
Criminal Justice
Northern Arizona University
High School Diploma - undefined
Pusch Ridge Christian Academy
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