Silver Streufert
447 Heritage Pl, Pinson,AL
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Publix
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Manager
Auntie Anne's
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Job Title
Jack's Family Restaurant
10.2022 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Education
High Shool -
Crossroads Christian School
Moody, Alabama05.2020
Skills
- Adobe Photoshop and Premiere Pro
- Physically Demanding Tasks
- Customer service
- Communication
- Problem resolution
- Teamwork
- Inventory control
- Scheduling
- Computer skills
- Payroll management
- Relationship building
- Conflict resolution
Achievements
First Degree Black Belt
I studied Tang Soo Do at Birmingham Academy of Martial Arts from age 12 to age 17. I was enrolled in their Leadership Program that taught classes on goal setting, conflict resolutions, team building, communication as well as public speaking.
Timeline
Customer Service Associate
Publix
06.2024 - Current
Manager
Auntie Anne's
02.2023 - Current
Job Title
Jack's Family Restaurant
10.2022 - 02.2023
High Shool -
Crossroads Christian School
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