Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Bobbie Erin Silvers

Havelock,NC

Summary

Compassionate, detail-oriented professional in training as a Pharmacy Technician. Experienced in customer service and healthcare environments, with a goal to support pharmacists, and ensure safe, accurate pharmacy processes. Committed to delivering excellent service and enhancing patient care.

Overview

13
13
years of professional experience
1
1
Certification

Work History

To-Go Associate / Cashier / Stocker

Food Lion
Havelock, NC
01.2022 - Current
  • Process and fulfill online grocery orders for pickup, ensuring accuracy, quality, and timely completion.
  • Communicate with customers during pickup, and provide excellent service while loading orders into vehicles.
  • Operate the cash register to process transactions, handle returns, and issue receipts with accuracy and efficiency.
  • Maintain cleanliness and organization at the checkout area, and bag items according to best practices.
  • Restock shelves, rotate inventory, and check product expiration dates to ensure freshness and safety.
  • Assisted customers with inquiries and product location throughout the store.

Uncertified CNA

Grantsbrook Rehabilitation & Nursing Center
Grantsboro, NC
01.2018 - 07.2022
  • Assisted residents with activities of daily living (ADLs), including bathing, dressing, grooming, and toileting.
  • Helped residents with mobility and transferring, using proper safety techniques.
  • Monitored and recorded vital signs, such as temperature, blood pressure, and pulse, under nurse supervision.
  • Provided emotional support and companionship to residents, promoting dignity and quality of life.
  • Maintained clean and safe resident environments in accordance with facility protocols.
  • Reported changes in resident conditions or behavior to the nursing staff promptly.
  • Assisted with feeding, and ensuring dietary needs were met.
  • Monitored food intake and output as directed by nursing staff.

Receptionist

Grantsbrook Rehabilitation & Nursing Center
Grantsboro, NC
01.2016 - 01.2018
  • Greeted patients, visitors, and staff in a professional and friendly manner.
  • Answered multi-line phones, transferred calls, and took accurate messages.
  • Scheduled appointments for residents, and managed visitor check-in/check-out.
  • Handled confidential patient records, and ensured HIPAA compliance.
  • Assisted nursing and administrative staff with filing, data entry, and clerical tasks.
  • Managed all incoming mail distribution, courier services, faxes, and documents as requested.

Waitress

Carolina Grill
New Bern, NC
06.2014 - 01.2016
  • Delivered attentive and efficient service to dine-in guests, fostering a positive dining experience
  • Assisted in training new staff on restaurant policies and procedures.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Delivered meals promptly, and responded to guest requests and concerns.
  • Managed customer orders using point-of-sale system efficiently and accurately.
  • Processed payments, handled cash, and credit card transactions.
  • Maintained knowledge of menu items, daily specials, and promotions.
  • Collaborated with kitchen staff and team members to ensure timely service, and guest satisfaction.
  • Bussed tables as needed during peak hours.

Host

Carolina Grill
New Bern, NC
01.2013 - 06.2014
  • Greeted and seated guests in a welcoming manner.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Monitored guest flow and adjusted seating assignments accordingly.

Education

Pharmacy Technician (Short-Term Training) - Continuing Education

Lenoir Community College
Kinston, NC
10-2025

High School Diploma -

New Bern High School
New Bern, NC
06-2015

Skills

  • Customer service
  • Effective communication
  • Medical terminology
  • HIPAA compliance
  • Cash handling
  • POS system experience
  • inventory counting and stocking
  • Vital signs monitoring
  • Multitasking
  • Time management
  • Team collaboration
  • Electronic health records
  • Patient care
  • Great team player
  • Adaptability and flexibility
  • Data entry proficiency

Certification

Expected to take the pharmacy tech test to obtain the certificate after the online course is completed in Oct 2025.

References

References available upon request.

Timeline

To-Go Associate / Cashier / Stocker

Food Lion
01.2022 - Current

Uncertified CNA

Grantsbrook Rehabilitation & Nursing Center
01.2018 - 07.2022

Receptionist

Grantsbrook Rehabilitation & Nursing Center
01.2016 - 01.2018

Waitress

Carolina Grill
06.2014 - 01.2016

Host

Carolina Grill
01.2013 - 06.2014

Pharmacy Technician (Short-Term Training) - Continuing Education

Lenoir Community College

High School Diploma -

New Bern High School

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