Silvestre Estorga
El Paso
Summary
Library media professional specializing in resource navigation, circulation management, and customer engagement. Demonstrated success in supporting the library and improving user experience. Strong ability to connect patrons with resources effectively. Dedicated Library Media Center Aide with expertise in customer engagement, enhancing service flow, and community support. Committed to delivering exceptional service and fostering a welcoming environment.
Overview
24
24
years of professional experience
Work History
Library Media Center Aide
SISD
El Paso
09.2007 - Current
- Managed circulation desk tasks, ensuring accurate check-in and check-out of library items to maintain efficient service.
- Assisted patrons with locating resources and navigating library systems.
- Assisted patrons with locating materials in the library's catalog system.
- Helped patrons locate books, magazines, videos, audio recordings, databases. based on their interests or needs.
- Answered inquiries about library services, policies, and available resources.
- Provided support during library events and programs for community engagement.
- Created themed displays to promote library collections during special events, enhancing community engagement and interest.
- Shelved books and organized materials for easy access and retrieval.
- Maintained cleanliness and orderliness of library spaces for patron comfort.
- Collaborated with staff to develop and implement inventory management strategies, improving resource availability and organization.
- Processed incoming and outgoing library materials by checking them in or out using a computerized circulation system.
- Conducted regular shelf-reading sessions to ensure that all material was properly shelved.
- Conducted periodic weeding and inventory control to maintain current library collections.
- Inventoried supplies and requested new items based on current stock levels.
- Attended staff meetings regularly to stay informed about changes in policy or procedure at the library.
- Assisted with setting up audiovisual equipment for programs held at the library.
- Created a friendly atmosphere by greeting patrons and helping them with their needs.
Team Leader
Long John Silver's
El Paso
06.2002 - Current
- Supervised daily operations, enhancing service flow in fast-paced environment.
- Trained and mentored new team members on restaurant procedures and customer service standards.
- Provided guidance and support to team members on all aspects of the restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Resolved customer complaints, fostering positive dining experiences.
- Resolved customer complaints in a professional manner while maintaining company standards of quality service.
- Managed opening and closing duties to facilitate restaurant operations.
- Oversaw food preparation, production and presentation according to quality standards.
- Managed inventory levels and ordered supplies to meet demand.
- Supervised cash handling procedures including counting drawers at beginning and end of shifts.
- Handled cash transactions accurately while ensuring proper security protocols were followed.
- Implemented health and safety guidelines, ensuring a clean and safe environment.
Education
Bachelor in Multidisciplinary Studies -
The University of Texas At El Paso
El Paso, TX05-2023
Skills
- Circulation management
- Resource navigation
- Audiovisual support
- Instructional support
- Inventory control
- Policy enforcement
- Customer engagement
- Cash handling
- Team leadership
- Team collaboration
- Attention to detail
- Time management
- Multitasking proficiency
- Creativity and innovation
- Communication skills
- Professionalism and work ethic
Timeline
Library Media Center Aide
SISD
09.2007 - Current
Team Leader
Long John Silver's
06.2002 - Current
Bachelor in Multidisciplinary Studies -
The University of Texas At El Paso