Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Silvia Alvarado

FREEPORT

Summary

Dynamic professional with a proven track record at Acima Leasing, excelling in customer relations and problem-solving. Skilled in leveraging data analytics to enhance operational efficiency and drive sales. Adept at team motivation and fostering loyalty, ensuring exceptional service and satisfaction in fast-paced environments.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

1
1
year of professional experience

Work History

Assistant Manager

Acima Leasing
06.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Receptionist

Lucky Paws
06.2024 - 06.2025
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

High School Diploma -

Roosevelt High School
Roosevelt, NY

Bachelor of Arts - Sociology

SUNY Oldwestbury
Old Westbury, NY
05-2028

Skills

  • Sales monitoring
  • Team motivation
  • Customer relations
  • Problem-solving
  • Team building
  • Customer service
  • Goal setting
  • Customer relationship management (CRM)
  • Money handling
  • Multitasking and organization
  • Policy enforcement
  • Time management
  • Scheduling and planning

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Assistant Manager

Acima Leasing
06.2025 - Current

Receptionist

Lucky Paws
06.2024 - 06.2025

High School Diploma -

Roosevelt High School

Bachelor of Arts - Sociology

SUNY Oldwestbury

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