Silvia Alvarez
Sacramento,CA
Summary
Seasoned food service supervisor with several years of experience. Effective at maximizing success of food service team through effective training, performance improvements and focus on employee satisfaction. Familiar with delegating work, monitoring performance and solving both routing and complex problems with minimal direction.
Proficient in keeping employees on task, maintaining food safety and meeting productivity goals in fast-paced environments. Organized, hardworking and diligent food service professional motivated to exceed objectives.
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning, and overseeing work with a disciplined management style.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Food Service Supervisor
Elior North America
Roseville, California
04.2023 - Current
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Explained goals and expectations required of trainees.
- Conducted weekly training sessions with staff members on food safety practices and standards.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Collaborated with health inspectors to address any compliance issues promptly.
- Monitored actions of staff and customers to uphold health and safety standards.
- Prepared workstations with ingredients and tools to increase efficiency.
- Observed food safety and sanitation protocols to reduce germ spread.
- Monitored temperatures of prepared food and cold-storage areas.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
DoorDash Driver
DoorDash
Sacramento
06.2021 - 04.2023
- Managed fuel consumption and expenses for vehicle operations.
- Transported riders to designated stops according to pre-determined schedules.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Transported clients to specified destinations safely and on-time.
- Managed time effectively to meet tight delivery deadlines.
- Followed routes assigned by dispatchers to meet delivery objectives.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Saved fuel by leveraging GPS to identify faster routes.
- Adapted to changing routes or schedules as required by the employer.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Maintained confidentiality of sensitive materials during transport.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Delivered packages to customers in a timely and efficient manner.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Logged deliveries, drop-off times and special conditions in company system.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Utilized GPS and maps for efficient route planning.
- Maintained delivery schedules without compromising safety.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Delivered goods and services to customers on time and in excellent condition.
Quality Control Team Leader
G H Foods
Sacramento
05.2017 - 05.2021
- Performed visual inspections of finished products.
- Facilitated investigations into customer complaints and recommended responses containing root cause determinations and issue resolutions.
- Maintained accurate records of all inspections performed by the Quality Control team.
- Implemented continuous improvement initiatives aimed at enhancing the effectiveness of existing processes, procedures, systems used within the Quality Control department.
- Received and inspected raw materials.
- Prepared reports outlining findings from audits, surveys, investigations.
- Compiled laboratory test data and performed analyses.
- Implemented, maintained and verified compliance to various international quality standards and administered training on standards.
- Trained new team members on quality control protocols, procedures, and equipment use.
- Managed multiple new or existing organizational process improvement initiatives based on company strategic plans.
- Interpreted test results, compared to specifications and control limits and recommended data for release.
- Assessed competency of quality inspection personnel to effectively perform inspections and identify non-conforming finished goods.
- Reviewed product specifications to determine the need for further testing or inspection.
- Conducted tests on product samples and recorded results.
- Monitored production processes to identify potential issues before they become problems.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
- Maintained lab cleanliness and safety standards.
- Trained employees in proper equipment use and product testing procedures.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Organized regular meetings with team members to discuss best practices related to quality assurance efforts.
- Developed and maintained quality control processes and procedures.
- Collaborated with cross-functional teams to develop strategies for improving overall product quality.
- Trained other analysts to perform laboratory procedures and assays.
- Conducted routine and non-routine analyses of in-process materials or stability samples.
- Monitored daily operations to ensure compliance with safety regulations and company policies.
- Identified quality problems and recommended solutions.
- Analyzed issues and recommended corrective actions to improve final results.
- Conducted in-process inspections of finished products to ensure adherence to quality standards.
- Provided guidance and support to staff members regarding implementation of corrective actions when needed.
- Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Preparatoria Popular Mexico
Mexico06-1987
Skills
- Quality assurance policies
- Portioning
- Kitchen staff coordination
- Staff recruitment
- Buffet setup and takedown
- Food storage
- Food presentation
- Table setting
- Staff leadership
- Hygiene practices
- Waste reduction
- Sanitation standards
- Quality assurance
- Food safety compliance
- Allergy awareness
- Menu development
- Portion control
- Health regulations
- Staff supervision
- Food preparation
Timeline
Food Service Supervisor
Elior North America
04.2023 - Current
DoorDash Driver
DoorDash
06.2021 - 04.2023
Quality Control Team Leader
G H Foods
05.2017 - 05.2021
High School Diploma -
Preparatoria Popular Mexico