SILVIA ANGELICA SILVA
Kissimmee,United States
Summary
I’m looking for new opportunity Kissimmee /Tampa/ clearwater/ largo
I worked for 25 years in hospitality in Brazil, with experience in operations, management, implementations, and team training. My last job in Brazil was helping hospitality hire the right people for the right place and making them more productive to reduce turnover using behavioral tools. I am a behavioral analyst. Three years ago, I decided to move to the United States, and today I am starting my career in hospitality. I continue to improve my English to have better opportunities, and being at a hotel desk helps me a lot to achieve this goal.
Overview
11
11
years of professional experience
Work History
Front Desk, Manager
Wyndham / Ramada Brazil
- Implemented all tasks necessary to establish open new hotels
- Supported hotels and corporate teams with a mindset of ownership and entrepreneurship
- Contributed to achieving excellence in processes and procedures, delivering qualitative and financial results while enhancing company value
- Assisted in defining policies and commercial/development strategies aligned with the company’s objectives and goals
- Led and supported teams effectively
- Uphold the principles and standards of the brand, prioritizing them above individual interests
- Covered for general managers and team leaders during vacations
- Facilitated transitions between hotel systems as needed
- Set goals and monitored results in collaboration with team leaders
- Recruited, tracked, trained, guided, and evaluated team performance in alignment with the general managers of each unit
- Coordinated meetings to ensure clear and effective communication within teams
- Oversaw operational, administrative, and other meetings related to conversions and openings
- Audited adherence to franchise standards established by the network
- Exemplified care and responsibility for the company’s physical, intellectual, and moral assets
Behavioral Trainer
01.2013 - 01.2022
- Behavioral coach specializing in Leadership development
- Worked in several companies over five consecutive years, focusing on leadership development
Human Resources Manager
Ramada Hotel
01.2011 - 01.2013
- Responsible for training and developing people
Education
ATC Advanced English -
ESOL Program
MBA - Management of people and processes
Instituto Brasileiro de Coaching
01.2018
Degree - Human Resources (HR)
UNA University
01.2007
High School -
01.1990
Skills
- Multilingual
- Portuguese
- Spanish
- English
- Power Point
- Word
- Basic Excel
- Hotel systems
Timeline
Behavioral Trainer
01.2013 - 01.2022
Human Resources Manager
Ramada Hotel
01.2011 - 01.2013
Front Desk, Manager
Wyndham / Ramada Brazil
ATC Advanced English -
ESOL Program
MBA - Management of people and processes
Instituto Brasileiro de Coaching
Degree - Human Resources (HR)
UNA University
High School -
Similar Profiles
Ismail OmarIsmail Omar
Housekeeper at Ramada by WyndhamHousekeeper at Ramada by Wyndham
Salome KochalidzeSalome Kochalidze
Assistant Front Desk Manager at Ramada Plaza By Wyndham BatumiAssistant Front Desk Manager at Ramada Plaza By Wyndham Batumi
Jocelyn WilliamsJocelyn Williams
Food and Beverage Supervisor at Ramada by Wyndham ResortFood and Beverage Supervisor at Ramada by Wyndham Resort
Jailin LievanoJailin Lievano
Customer Service Representative at TTECCustomer Service Representative at TTEC
Haley GoddardHaley Goddard
Minnie Van Operations & Communications Specialist at The Walt Disney CompanyMinnie Van Operations & Communications Specialist at The Walt Disney Company