SIlvia Artavia
San Rafael
Summary
Results-driven management professional with strong focus on team collaboration and achieving organizational goals. Adept at navigating changing needs and fostering reliable work environment. Skilled in strategic planning, leadership, and effective communication. Known for adaptability, integrity, and commitment to delivering impactful results.
Overview
15
15
years of professional experience
Work History
Group Manager
Midland Credit Management
09.2022 - Current
- Optimized resource allocation by identifying underutilized assets and reallocating them effectively within the organization.
- Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
- Drove organizational change initiatives that resulted in streamlined operations, improved employee morale, and increased efficiencies throughout the group.
- Ensured compliance with industry regulations and company policies, mitigating risks associated with non-compliance issues.
Quality Coach
Midland Credit Management
12.2019 - 08.2022
- Coordinated cross-functional teams to identify root causes of quality issues and implement corrective actions.
- Reduced defect rates by conducting thorough inspections and recommending process improvements.
- Monitored key performance indicators to track progress toward quality objectives and adjust strategies as needed.
- Developed comprehensive training materials for new hires, ensuring a strong foundation in quality control principles.
- Increased customer satisfaction by swiftly addressing concerns and implementing solutions to prevent recurrence of issues.
- Improved overall product performance with meticulous attention to detail during testing phases.
- Established a culture of continuous improvement by promoting open communication and collaboration among team members.
Account Manager
Midland Credit Management
04.2017 - 11.2019
Teacher
Nuestra Señora De Belen and Contruyendo Fortalezas
01.2010 - 07.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
Visualizacion De Datos Con PowerBI
Universidad Fidelitas
07-2024
No Degree - Excel Avanzado
Universidad Fidelitas
05-2024
Terapia De Lenguaje, Habla Y Voz
Universidad Latina
Heredia05-2013
Educacion Especial
Universidad Latina
Heredia12-2011
Skills
- Account managers development
- Consumer and agents relations
- Operations management
- Performance improvement
- Team quality control
- Classroom management
- Relationship building
Languages
Spanish
English
Timeline
Group Manager
Midland Credit Management
09.2022 - Current
Quality Coach
Midland Credit Management
12.2019 - 08.2022
Account Manager
Midland Credit Management
04.2017 - 11.2019
Teacher
Nuestra Señora De Belen and Contruyendo Fortalezas
01.2010 - 07.2015
Visualizacion De Datos Con PowerBI
Universidad Fidelitas
No Degree - Excel Avanzado
Universidad Fidelitas
Terapia De Lenguaje, Habla Y Voz
Universidad Latina
Educacion Especial
Universidad Latina
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