Silvia Bautista
Canton,GA
Summary
Results-driven Retail Manager skilled in optimizing operations in high-volume environments. Led team performance through effective training and scheduling while ensuring compliance with food safety standards. Managed inventory and cash handling processes, resolving customer concerns efficiently. Enhanced operational efficiency through strategic budgeting, payroll management, and conflict resolution.
Overview
1
1
Language
5
5
years of professional experience
Work History
General Manager
Dunkin' Donuts
Canton, Georgia
12.2025 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily Dunkin' Donuts store operations and guest service standards.
- Scheduled crew shifts and coordinated coverage for store needs.
- Trained team members on beverage preparation and food safety practices.
- Supervised cash handling and balanced register drawers at close.
- Monitored inventory levels and ordered bakery and beverage supplies.
- Resolved guest concerns and supported fast, friendly service.
- Coordinated drive-thru workflow and front counter service during busy periods.
- Created schedules and monitored payroll to remain within budget.
Customer Service Cashier
Dunkin' Donuts
Canton, GA
03.2022 - 12.2025
- Processed cash, card, and mobile payments at point-of-sale register
- Greeted guests and delivered friendly service at Dunkin' Donuts counter
- Prepared coffee, espresso, and breakfast items following Dunkin' Donuts standards
Education
Cherokee High School
Canton, GASkills
- Inventory control
- Budget tracking
- Payroll administration
- Cash reconciliation
- Staff scheduling
- Team supervision
- Point of sale
- Customer service
- Staff training/development
- Problem solving
- Conflict resolution
- Customer loyalty
Languages
Spanish
Native/ Bilingual
Timeline
General Manager
Dunkin' Donuts
12.2025 - Current
Customer Service Cashier
Dunkin' Donuts
03.2022 - 12.2025
Cherokee High School