Silvia Cavazos
Maryville Academy
CHICAGO,IL
16
years of professional experience
Organized and dependable professional with 10 plus years experience supporting care coordination, staff coverage, and documentation in fast-paced settings. Skilled in multitasking, decision-making, and communication with families, caseworkers, and management teams. Committed to keeping operations efficient, accurate, and compliant.
Work History
Overnight Coordinator
7 Years 2 Months- Maintained accurate client records, documentation, and confidential files in compliance with program requirements and HIPAA.
- Coordinated daily schedules, appointments, and staff coverage to support uninterrupted service and delivery.
- Facilitated communication among families, caseworkers, and Program's management teams to support care coordination.
- Tracked admissions, discharges, and placement changes while updating records and notifying DCFS, ORR and Archdiocese.
- Coordinated daily schedules, appointments, and staff coverage to support uninterrupted service and care.
Front Line Crew Member
3 Years 4 Months- Executed front line duties with accuracy, maintaining speed and consistency during high-volume periods.
- Coordinated order flow between cash, line, and expo stations to reduce service delays.
- Monitored ingredient freshness and restocked mise en place to support continuous service.
- Collaborated with team members to provide exceptional service and resolve any customer issues promptly.
- Handled high-pressure situations gracefully, maintaining composure during busy periods or challenging circumstances.
- Operated cash register accurately, maintaining proper handling of financial transactions.
Sales Floor Associate
3 Years 11 Months- Greeted customers and provided product recommendations to support sales and shopping experience.
- Processed transactions accurately at register while handling returns, exchanges, and payment inquiries.
- Maintained organized sales floor displays and replenished merchandise to ensure presentation standards.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
Education
High School Diploma
Skills
Care coordination
Record management
Document management
Client communication
Team coordination
Multitasking and organization
Decision-making
Timeline
Overnight Coordinator
Maryville Academy
08.2019 - CurrentRead More
Front Line Crew Member
Chipotle
03.2016 - 07.2019Read More
Sales Floor Associate
Forever 21
02.2011 - 01.2015Read More
Thomas Kelly
High School Diploma
Read More